From mkrebs at telocity.com  Sat Dec  1 19:39:41 2001
From: mkrebs at telocity.com (Mike Krebs)
Date: Sun Apr 11 16:09:38 2004
Subject: Fwd: [rt-users] New Install question
Message-ID: <5.1.0.14.2.20011201193857.033a7f80@csibriarcliff.org>

I upgraded... yet I still get this error.

Any ideas?

[root@stewie rt-2-0-9]# make install
mkdir -p //opt/rt2/bin
mkdir -p //opt/rt2/WebRT/data
mkdir -p //opt/rt2/WebRT/sessiondata
mkdir -p //opt/rt2/etc
mkdir -p //opt/rt2/lib
mkdir -p //opt/rt2/WebRT/html
mkdir -p //opt/rt2/local/WebRT/html
/usr/bin/perl   tools/initdb 'mysql' '/usr/local/mysql' 'localhost' '' 
'root' 'rt' create
Now creating a database for RT.
Enter the mysql password for root:
Creating mysql database rt.
DBI->connect(dbname=;host=localhost) failed: Can't connect to local MySQL 
server through socket '/var/lib/mysql/mysql.sock' (111) at 
/usr/local/lib/perl5/site_perl/5.6.1/DBIx/DataSource/Driver.pm line 74
Can't connect to local MySQL server through socket 
'/var/lib/mysql/mysql.sock' (111) at 
/usr/local/lib/perl5/site_perl/5.6.1/DBIx/DataSource/Driver.pm line 74, 
<STDIN> line 1.
make: *** [createdb] Error 255

[root@stewie rt-2-0-9]# mysqladmin version
mysqladmin  Ver 8.23 Distrib 3.23.45, for pc-linux-gnu on i686
Copyright (C) 2000 MySQL AB & MySQL Finland AB & TCX DataKonsult AB
This software comes with ABSOLUTELY NO WARRANTY. This is free software,
and you are welcome to modify and redistribute it under the GPL license

Server version          3.23.45
Protocol version        10
Connection              Localhost via UNIX socket
UNIX socket             /tmp/mysql.sock
Uptime:                 18 min 20 sec

Threads: 1  Questions: 9  Slow queries: 0  Opens: 6  Flush tables: 1  Open 
tables: 0 Queries per second avg: 0.008
>Delivered-To: telocity.com%mkrebs@telocity.com
>X-Received: 30 Nov 2001 02:53:11 GMT
>Delivered-To: rt-users@pallas.eruditorum.org
>X-Sender: mkrebs@mail.telocity.com
>X-Mailer: QUALCOMM Windows Eudora Version 5.1
>Date: Thu, 29 Nov 2001 21:49:00 -0500
>To: rt-users@lists.fsck.com
>From: Mike Krebs <mkrebs@telocity.com>
>Subject: [rt-users] New Install question
>Sender: rt-users-admin@lists.fsck.com
>X-BeenThere: rt-users@lists.fsck.com
>X-Mailman-Version: 2.0beta5
>List-Id: For users of RT: Request Tracker <rt-users.lists.fsck.com>
>
>For some reason, when I'm installing I get this:
>
>/usr/bin/perl   tools/initdb 'mysql' '/usr/local' 'localhost' '' 'root' 
>'rt' create
>Now creating a database for RT.
>Enter the mysql password for root:
>Creating mysql database rt.
>DBI->connect(dbname=;host=localhost) failed: Can't connect to local MySQL 
>server through socket '/var/lib/mysql/mysql.sock' (111) at 
>/usr/local/lib/perl5/site_perl/5.6.1/DBIx/DataSource/Driver.pm line 74
>Can't connect to local MySQL server through socket 
>'/var/lib/mysql/mysql.sock' (111) at 
>/usr/local/lib/perl5/site_perl/5.6.1/DBIx/DataSource/Driver.pm line 74, 
><STDIN> line 1.
>make: *** [createdb] Error 255
>[root@stewie rt-2-0-9]#
>
>But MySQL *IS* working.
>
>[root@stewie rt-2-0-9]# mysql -u root -p
>Enter password:
>Welcome to the MySQL monitor.  Commands end with ; or \g.
>Your MySQL connection id is 47 to server version: 3.22.32
>
>Type 'help' for help.
>
>
>Any ideas?
>
>thanks.
>
>-------------------------------------------------------------------
>Thanks,
>Mike Krebs
>
>"The things you own end up owning you." - Tyler Durden
>
>
>
>_______________________________________________
>rt-users mailing list
>rt-users@lists.fsck.com
>http://lists.fsck.com/mailman/listinfo/rt-users

-------------------------------------------------------------------
Thanks,
Mike Krebs

"The things you own end up owning you." - Tyler Durden




From jesse at bestpractical.com  Sat Dec  1 20:00:42 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Sun Apr 11 16:09:38 2004
Subject: Fwd: [rt-users] New Install question
In-Reply-To: <5.1.0.14.2.20011201193857.033a7f80@csibriarcliff.org>; from mkrebs@telocity.com on Sat, Dec 01, 2001 at 07:39:41PM -0500
References: <5.1.0.14.2.20011201193857.033a7f80@csibriarcliff.org>
Message-ID: <20011201200042.C2251@pallas.fsck.com>

This is well-covered in the archives. you've either got a permissions problem
or a mysql config problem.  Go to http://lists.fsck.com  
Search for mysql.sock


On Sat, Dec 01, 2001 at 07:39:41PM -0500, Mike Krebs wrote:
> I upgraded... yet I still get this error.
> 
> Any ideas?
> 
> [root@stewie rt-2-0-9]# make install
> mkdir -p //opt/rt2/bin
> mkdir -p //opt/rt2/WebRT/data
> mkdir -p //opt/rt2/WebRT/sessiondata
> mkdir -p //opt/rt2/etc
> mkdir -p //opt/rt2/lib
> mkdir -p //opt/rt2/WebRT/html
> mkdir -p //opt/rt2/local/WebRT/html
> /usr/bin/perl   tools/initdb 'mysql' '/usr/local/mysql' 'localhost' '' 
> 'root' 'rt' create
> Now creating a database for RT.
> Enter the mysql password for root:
> Creating mysql database rt.
> DBI->connect(dbname=;host=localhost) failed: Can't connect to local MySQL 
> server through socket '/var/lib/mysql/mysql.sock' (111) at 
> /usr/local/lib/perl5/site_perl/5.6.1/DBIx/DataSource/Driver.pm line 74
> Can't connect to local MySQL server through socket 
> '/var/lib/mysql/mysql.sock' (111) at 
> /usr/local/lib/perl5/site_perl/5.6.1/DBIx/DataSource/Driver.pm line 74, 
> <STDIN> line 1.
> make: *** [createdb] Error 255
> 
> [root@stewie rt-2-0-9]# mysqladmin version
> mysqladmin  Ver 8.23 Distrib 3.23.45, for pc-linux-gnu on i686
> Copyright (C) 2000 MySQL AB & MySQL Finland AB & TCX DataKonsult AB
> This software comes with ABSOLUTELY NO WARRANTY. This is free software,
> and you are welcome to modify and redistribute it under the GPL license
> 
> Server version          3.23.45
> Protocol version        10
> Connection              Localhost via UNIX socket
> UNIX socket             /tmp/mysql.sock
> Uptime:                 18 min 20 sec
> 
> Threads: 1  Questions: 9  Slow queries: 0  Opens: 6  Flush tables: 1  Open 
> tables: 0 Queries per second avg: 0.008
> >Delivered-To: telocity.com%mkrebs@telocity.com
> >X-Received: 30 Nov 2001 02:53:11 GMT
> >Delivered-To: rt-users@pallas.eruditorum.org
> >X-Sender: mkrebs@mail.telocity.com
> >X-Mailer: QUALCOMM Windows Eudora Version 5.1
> >Date: Thu, 29 Nov 2001 21:49:00 -0500
> >To: rt-users@lists.fsck.com
> >From: Mike Krebs <mkrebs@telocity.com>
> >Subject: [rt-users] New Install question
> >Sender: rt-users-admin@lists.fsck.com
> >X-BeenThere: rt-users@lists.fsck.com
> >X-Mailman-Version: 2.0beta5
> >List-Id: For users of RT: Request Tracker <rt-users.lists.fsck.com>
> >
> >For some reason, when I'm installing I get this:
> >
> >/usr/bin/perl   tools/initdb 'mysql' '/usr/local' 'localhost' '' 'root' 
> >'rt' create
> >Now creating a database for RT.
> >Enter the mysql password for root:
> >Creating mysql database rt.
> >DBI->connect(dbname=;host=localhost) failed: Can't connect to local MySQL 
> >server through socket '/var/lib/mysql/mysql.sock' (111) at 
> >/usr/local/lib/perl5/site_perl/5.6.1/DBIx/DataSource/Driver.pm line 74
> >Can't connect to local MySQL server through socket 
> >'/var/lib/mysql/mysql.sock' (111) at 
> >/usr/local/lib/perl5/site_perl/5.6.1/DBIx/DataSource/Driver.pm line 74, 
> ><STDIN> line 1.
> >make: *** [createdb] Error 255
> >[root@stewie rt-2-0-9]#
> >
> >But MySQL *IS* working.
> >
> >[root@stewie rt-2-0-9]# mysql -u root -p
> >Enter password:
> >Welcome to the MySQL monitor.  Commands end with ; or \g.
> >Your MySQL connection id is 47 to server version: 3.22.32
> >
> >Type 'help' for help.
> >
> >
> >Any ideas?
> >
> >thanks.
> >
> >-------------------------------------------------------------------
> >Thanks,
> >Mike Krebs
> >
> >"The things you own end up owning you." - Tyler Durden
> >
> >
> >
> >_______________________________________________
> >rt-users mailing list
> >rt-users@lists.fsck.com
> >http://lists.fsck.com/mailman/listinfo/rt-users
> 
> -------------------------------------------------------------------
> Thanks,
> Mike Krebs
> 
> "The things you own end up owning you." - Tyler Durden
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users@lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.


From bam at intrinsic.com  Sun Dec  2 03:35:53 2001
From: bam at intrinsic.com (Brian McClendon)
Date: Sun Apr 11 16:09:38 2004
Subject: [rt-users] Two questions:  comments-to-ccfolk, statistics cgi... where to run
Message-ID: <20011202003553.A24702@intrinsic.com>

I'm running 2.0.7 on RH 7.1.

I think I've read all the docs for 1.0/2.0, but I'm sure I
missed something.  I currently have global scrips:
  OnCreate AutoreplyToRequestors with template Autoreply  
  OnCorrespond NotifyAllWatchers with template Correspondence  
  OnResolve NotifyRequestors with template Resolved  
  OnComment NotifyAdminCcsAsComment with template AdminComment  
  OnCreate NotifyAllWatchers with template Correspondence  

Yet a comment does not get sent to CCers, only watchers of the queue.
I tried "OnComment, NotifyAllWatchers", but this sends mail to the
Requestor also, and that is not what I intended.

---
---
---

To further demonstrate my ignorance, I really like that rt2stats CGI,
but I can't seem to make it run as a cgi from the httpd as configured
for RT.  I tried forcing a directory to be cgi-enabled, but something
seems to be preventing it from running.  The cgi runs fine from the
command line, so its just an httpd config issue.

Any help would be appreciated... thanks.



-- 
--------------------------------------------------------
Brian McClendon     bam@intrinsic.com       650-966-6804
--------------------------------------------------------


From jhein at jhein.de  Sun Dec  2 06:45:48 2001
From: jhein at jhein.de (Julian Hein)
Date: Sun Apr 11 16:09:38 2004
Subject: [rt-users] Mail to ticket number
Message-ID: <000001c17b26$e340c110$c80aa8c0@int.netways.de>

Hi,

I would like to implement a solution in rt2 that allows users to send
mail to a ticket number directly, e.g. 9999@rt.domain.com. Does anybody
know a solution for that or has a hint for me?

Thanks, Julian



From jesse at bestpractical.com  Sun Dec  2 14:30:30 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Sun Apr 11 16:09:38 2004
Subject: [rt-users] Mail to ticket number
In-Reply-To: <000001c17b26$e340c110$c80aa8c0@int.netways.de>; from jhein@jhein.de on Sun, Dec 02, 2001 at 12:45:48PM +0100
References: <000001c17b26$e340c110$c80aa8c0@int.netways.de>
Message-ID: <20011202143030.E2251@pallas.fsck.com>

Well, you happen to be in luck. I ended up dropping just that 
functionality into the codebase the other night for a friend.  

It works as alias+1234@domain, but pretty much any MTA should
be able to do the rewriting you want to get 1234@domain.

The code is in CVS, but the patches you want are:


    if ($flag eq '--ticket-id-from-extension') {
           $TicketId = $ENV{'EXTENSION'};
     }

after 

    if (($flag eq '-q') or ($flag eq '--queue')) {
    	$Queue = shift @ARGV;
    } 


and 
	$TicketId = ParseTicketId($Subject) unless ($TicketId);

instead of 

	$TicketId = ParseTicketId($Subject);


On Sun, Dec 02, 2001 at 12:45:48PM +0100, Julian Hein wrote:
> Hi,
> 
> I would like to implement a solution in rt2 that allows users to send
> mail to a ticket number directly, e.g. 9999@rt.domain.com. Does anybody
> know a solution for that or has a hint for me?
> 
> Thanks, Julian
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users@lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.


From jesse at bestpractical.com  Sun Dec  2 14:31:49 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Sun Apr 11 16:09:38 2004
Subject: [rt-users] command line bug?
In-Reply-To: <0EFDD4B425B6CE49899DA99A4B37BCA81F24@server01.staff.sporg.com>; from j.freeman@sporg.com on Fri, Nov 30, 2001 at 03:26:43PM -0800
References: <20011201083256.A77072@dorfl.internal.moreton.com.au> <0EFDD4B425B6CE49899DA99A4B37BCA81F24@server01.staff.sporg.com>
Message-ID: <20011202143149.F2251@pallas.fsck.com>

Well, there was a bug in the priority setting code until very recently.
(Post 2.0.9, I believe)    Are you using the names or IDs of keywords
and keyword selects? you should be using names....

	-j


On Fri, Nov 30, 2001 at 03:26:43PM -0800, Jeremy Freeman wrote:
> I am trying to import a bunch of tickets from the commandline program and
> seem to be having difficulty setting priority and keywords when creating
> tickets. I am using the following:
> 
> /usr/local/rt2/bin/rt --verbose --create --status=open --owner=13 --queue=7 
> --subject='Evaluate Additional Payment
> pig' --priority=25 --keywords+15/20 --noedit
> 
> The keywords are never set and the priority remains 0.
> 
> i do get the following response:
> 
> 15/20Ticket 53 created in queue 'dev::changes'.
> 
> Seems a little strange...
> 
> Any ideas?
> 
> --
> Jeremy
> 

-- 
http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.


From Fred.Percynski at divine.com  Sun Dec  2 14:40:50 2001
From: Fred.Percynski at divine.com (Percynski, Fred)
Date: Sun Apr 11 16:09:38 2004
Subject: [rt-users] command line bug?
Message-ID: <1456676BC1FA194DAE8625B9BE42197A02167B@LIILMTFSSTE04.mailtask.com>

As for the priority problem that is a bug in the CLI.  I think Jesse
said it will be fixed in 2.0.10.  But you can fix it now by modifying
the rt script.  Find the section that has this line
# {{{ Check if we're creating, if so, create the ticket and be done
In that section is the line
Priority => $priority, 
Change that line to
InitialPriority => $priority,

I have never used keywords from the CLI so I can't help with that
problem.

-----Original Message-----
From: Jeremy Freeman [mailto:j.freeman@sporg.com]
Sent: Friday, November 30, 2001 6:27 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] command line bug?



I am trying to import a bunch of tickets from the commandline program
and seem to be having difficulty setting priority and keywords when
creating tickets. I am using the following:

/usr/local/rt2/bin/rt --verbose --create --status=open --owner=13
--queue=7 --subject='Evaluate Additional Payment pig' --priority=25
--keywords+15/20 --noedit

The keywords are never set and the priority remains 0. 

i do get the following response: 

15/20Ticket 53 created in queue 'dev::changes'. 

Seems a little strange... 

Any ideas? 

-- 
Jeremy 

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From jesse at bestpractical.com  Sun Dec  2 16:30:33 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Sun Apr 11 16:09:38 2004
Subject: [rt-users] [rt-announce] FTP Service to be discontinued on 1/1/2002
Message-ID: <20011202163033.H2251@pallas.fsck.com>

Over the course of the past several years,  the overhead required to 
provide FTP service has increased dramatically, while its utility, for
anonymous download-only service has faded as http has taken over the world.

On January 1, 2001, FTP service on ftp.fsck.com will be discontinued.
The same archive has been, and will continue to be available by http from

	http://www.fsck.com/pub/

	Thanks,

	Jesse Vincent
	Best Practical Solutions, LLC


-- 
http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.

_______________________________________________
rt-announce mailing list
rt-announce@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-announce


From pdh at snapgear.com  Sun Dec  2 17:03:08 2001
From: pdh at snapgear.com (Phil Homewood)
Date: Sun Apr 11 16:09:38 2004
Subject: Fwd: [rt-users] New Install question
In-Reply-To: <5.1.0.14.2.20011201193857.033a7f80@csibriarcliff.org>
References: <5.1.0.14.2.20011201193857.033a7f80@csibriarcliff.org>
Message-ID: <20011203080308.A330@moreton.com.au>

Mike Krebs wrote:
> I upgraded... yet I still get this error.
> 
> Any ideas?

Hmm...

> /usr/bin/perl   tools/initdb 'mysql' '/usr/local/mysql' 'localhost' '' 
> 'root' 'rt' create

Looks good, but...

> Now creating a database for RT.
> Enter the mysql password for root:
> Creating mysql database rt.
> DBI->connect(dbname=;host=localhost) failed: Can't connect to local MySQL 
> server through socket '/var/lib/mysql/mysql.sock' (111) at 
> /usr/local/lib/perl5/site_perl/5.6.1/DBIx/DataSource/Driver.pm line 74

"dbname=". Maybe some kind of parsing bug in DBIx::DataSource::mysql....
Jesse/Ivan?


From matthew.zeier at thirdcoast.net  Sun Dec  2 17:53:42 2001
From: matthew.zeier at thirdcoast.net (matthew zeier)
Date: Sun Apr 11 16:09:38 2004
Subject: [rt-users] rt command changed?  No RT user found...
Message-ID: <01f001c17b84$312b5ef0$0b16160a@Desktop>

My nag script used /opt/rt2/bin/rt to do it's work.  After upgrading to
2.0.9 I noticed that the script stopped sending out emails.  If I run it as
any user other than root, I get the following error:

mrz@irv1-core [~/] 526> /opt/rt2/bin/rt

No RT user found. Please consult your RT administrator.

Looking through the src, I see that GetCurrentUser "Figures out the uid of
the current user and returns an RT::CurrentUser object loaded with that
user.  if the current user isn't found, returns a copy of RT::Nobody."


That doesn't appear to be working anymore or I lost whatever RT:Nobody is.
Help?

--
matthew zeier - "In mathematics you don't understand things.  You just
get used to them." - John von Newmann



From jesse at bestpractical.com  Sun Dec  2 19:14:22 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Sun Apr 11 16:09:38 2004
Subject: [rt-users] rt command changed?  No RT user found...
In-Reply-To: <01f001c17b84$312b5ef0$0b16160a@Desktop>; from matthew.zeier@thirdcoast.net on Sun, Dec 02, 2001 at 02:53:42PM -0800
References: <01f001c17b84$312b5ef0$0b16160a@Desktop>
Message-ID: <20011202191422.J2251@pallas.fsck.com>

Your scripts are running as a user who doesn't have an RT account and were,
in effect, exploiting the security hole that was fixed in 2.0.8_01.

create an rt user with the unix username set to whatever your scripts run as.


On Sun, Dec 02, 2001 at 02:53:42PM -0800, matthew zeier wrote:
> 
> My nag script used /opt/rt2/bin/rt to do it's work.  After upgrading to
> 2.0.9 I noticed that the script stopped sending out emails.  If I run it as
> any user other than root, I get the following error:
> 
> mrz@irv1-core [~/] 526> /opt/rt2/bin/rt
> 
> No RT user found. Please consult your RT administrator.
> 
> Looking through the src, I see that GetCurrentUser "Figures out the uid of
> the current user and returns an RT::CurrentUser object loaded with that
> user.  if the current user isn't found, returns a copy of RT::Nobody."
> 
> 
> That doesn't appear to be working anymore or I lost whatever RT:Nobody is.
> Help?
> 
> --
> matthew zeier - "In mathematics you don't understand things.  You just
> get used to them." - John von Newmann
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users@lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.


From matthew.zeier at thirdcoast.net  Sun Dec  2 20:52:51 2001
From: matthew.zeier at thirdcoast.net (matthew zeier)
Date: Sun Apr 11 16:09:38 2004
Subject: [rt-users] rt command changed?  No RT user found...
References: <01f001c17b84$312b5ef0$0b16160a@Desktop> <20011202191422.J2251@pallas.fsck.com>
Message-ID: <030101c17b9d$37d6f200$0b16160a@Desktop>


> Your scripts are running as a user who doesn't have an RT account and
were,
> in effect, exploiting the security hole that was fixed in 2.0.8_01.
>
> create an rt user with the unix username set to whatever your scripts run
as.

I'm actually running this as myself and my username and my RT login name are
the same -

mrz@irv1-core [~/] 532> id -a
uid=1294(mrz) gid=1001(sysadm) groups=1001(sysadm),1100(company)
mrz@irv1-core [~/] 533> /opt/rt2/bin/rt
No RT user found. Please consult your RT administrator.
mrz@irv1-core [~/] 534>


mysql> select Name from Users where Name = "mrz";
+------+
| Name |
+------+
| mrz  |
+------+
1 row in set (0.00 sec)







From jesse at bestpractical.com  Sun Dec  2 21:23:46 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Sun Apr 11 16:09:38 2004
Subject: [rt-users] rt command changed?  No RT user found...
In-Reply-To: <030101c17b9d$37d6f200$0b16160a@Desktop>; from matthew.zeier@thirdcoast.net on Sun, Dec 02, 2001 at 05:52:51PM -0800
References: <01f001c17b84$312b5ef0$0b16160a@Desktop> <20011202191422.J2251@pallas.fsck.com> <030101c17b9d$37d6f200$0b16160a@Desktop>
Message-ID: <20011202212346.K2251@pallas.fsck.com>

Use the web based admin tool to look at the user for you.  Look for 'unix login'.  Is that set to your unix login?


On Sun, Dec 02, 2001 at 05:52:51PM -0800, matthew zeier wrote:
> 
> 
> > Your scripts are running as a user who doesn't have an RT account and
> were,
> > in effect, exploiting the security hole that was fixed in 2.0.8_01.
> >
> > create an rt user with the unix username set to whatever your scripts run
> as.
> 
> I'm actually running this as myself and my username and my RT login name are
> the same -
> 
> mrz@irv1-core [~/] 532> id -a
> uid=1294(mrz) gid=1001(sysadm) groups=1001(sysadm),1100(company)
> mrz@irv1-core [~/] 533> /opt/rt2/bin/rt
> No RT user found. Please consult your RT administrator.
> mrz@irv1-core [~/] 534>
> 
> 
> mysql> select Name from Users where Name = "mrz";
> +------+
> | Name |
> +------+
> | mrz  |
> +------+
> 1 row in set (0.00 sec)
> 
> 
> 
> 
> 
> 

-- 
http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.


From matthew.zeier at thirdcoast.net  Sun Dec  2 22:03:17 2001
From: matthew.zeier at thirdcoast.net (matthew zeier)
Date: Sun Apr 11 16:09:38 2004
Subject: [rt-users] rt command changed?  No RT user found...
References: <01f001c17b84$312b5ef0$0b16160a@Desktop> <20011202191422.J2251@pallas.fsck.com> <030101c17b9d$37d6f200$0b16160a@Desktop> <20011202212346.K2251@pallas.fsck.com>
Message-ID: <033301c17ba7$0eed6b80$0b16160a@Desktop>

Ah indeed - that was blank.  Thanks!


----- Original Message -----
From: "Jesse Vincent" <jesse@bestpractical.com>
To: "matthew zeier" <matthew.zeier@thirdcoast.net>
Cc: <rt-users@fsck.com>
Sent: Sunday, December 02, 2001 6:23 PM
Subject: Re: [rt-users] rt command changed? No RT user found...


>
> Use the web based admin tool to look at the user for you.  Look for 'unix
login'.  Is that set to your unix login?
>
>
> On Sun, Dec 02, 2001 at 05:52:51PM -0800, matthew zeier wrote:
> >
> >
> > > Your scripts are running as a user who doesn't have an RT account and
> > were,
> > > in effect, exploiting the security hole that was fixed in 2.0.8_01.
> > >
> > > create an rt user with the unix username set to whatever your scripts
run
> > as.
> >
> > I'm actually running this as myself and my username and my RT login name
are
> > the same -
> >
> > mrz@irv1-core [~/] 532> id -a
> > uid=1294(mrz) gid=1001(sysadm) groups=1001(sysadm),1100(company)
> > mrz@irv1-core [~/] 533> /opt/rt2/bin/rt
> > No RT user found. Please consult your RT administrator.
> > mrz@irv1-core [~/] 534>
> >
> >
> > mysql> select Name from Users where Name = "mrz";
> > +------+
> > | Name |
> > +------+
> > | mrz  |
> > +------+
> > 1 row in set (0.00 sec)
> >
> >
> >
> >
> >
> >
>
> --
> http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.
>



From jesse at bestpractical.com  Sun Dec  2 23:56:54 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Sun Apr 11 16:09:38 2004
Subject: [rt-users] [rt-announce] Re: FTP Service to be discontinued on 1/1/2002
In-Reply-To: <20011202163033.H2251@pallas.fsck.com>; from jesse@bestpractical.com on Sun, Dec 02, 2001 at 04:30:33PM -0500
References: <20011202163033.H2251@pallas.fsck.com>
Message-ID: <20011202235654.L2251@pallas.fsck.com>

Er. January 1, 2002. But you all knew what I meant ;)


On Sun, Dec 02, 2001 at 04:30:33PM -0500, Jesse Vincent wrote:
> Over the course of the past several years,  the overhead required to 
> provide FTP service has increased dramatically, while its utility, for
> anonymous download-only service has faded as http has taken over the world.
> 
> On January 1, 2001, FTP service on ftp.fsck.com will be discontinued.
> The same archive has been, and will continue to be available by http from
> 
> 	http://www.fsck.com/pub/
> 
> 	Thanks,
> 
> 	Jesse Vincent
> 	Best Practical Solutions, LLC
> 
> 
> -- 
> http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.
> 

-- 
http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.

_______________________________________________
rt-announce mailing list
rt-announce@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-announce


From feargal at thecia.ie  Mon Dec  3 04:19:38 2001
From: feargal at thecia.ie (Feargal Reilly)
Date: Sun Apr 11 16:09:38 2004
Subject: [rt-users] Two questions:  comments-to-ccfolk, statistics cgi... where to run
In-Reply-To: <20011202003553.A24702@intrinsic.com>
References: <20011202003553.A24702@intrinsic.com>
Message-ID: <20011203091938.43df1ace.feargal@thecia.ie>

I suppose there should be another scrip action installed by default which mails comment to Ccs.

Execute the following SQL query to create a new scrip action:

rt2=# INSERT INTO scripactions (name,description,execmodule,argument,creator,created,lastupdatedby,lastupdated) VALUES ('example.com-NotifyCcsAsComment','Sends mail to Ccs','NotifyAsComment','Cc',1,'now',1,now);

Note, that's for postgres, I assume 'now' will work for mysql also as the current date. It's the execmodule='NotifyAsComment' and the argument='Cc' that does the work.

Do a 'SELECT * FROM scripactions;' to get a look at how the existing scrip actions are set up first.

-Feargal.

On Sun, 2 Dec 2001 00:35:53 -0800, Brian McClendon <bam@intrinsic.com> wrote:

> I'm running 2.0.7 on RH 7.1.
> 
> I think I've read all the docs for 1.0/2.0, but I'm sure I
> missed something.  I currently have global scrips:
>   OnCreate AutoreplyToRequestors with template Autoreply  
>   OnCorrespond NotifyAllWatchers with template Correspondence  
>   OnResolve NotifyRequestors with template Resolved  
>   OnComment NotifyAdminCcsAsComment with template AdminComment  
>   OnCreate NotifyAllWatchers with template Correspondence  
> 
> Yet a comment does not get sent to CCers, only watchers of the queue.
> I tried "OnComment, NotifyAllWatchers", but this sends mail to the
> Requestor also, and that is not what I intended.
> 
> ---
> ---
> ---
> 
> To further demonstrate my ignorance, I really like that rt2stats CGI,
> but I can't seem to make it run as a cgi from the httpd as configured
> for RT.  I tried forcing a directory to be cgi-enabled, but something
> seems to be preventing it from running.  The cgi runs fine from the
> command line, so its just an httpd config issue.
> 
> Any help would be appreciated... thanks.
> 
> 
> 
> -- 
> --------------------------------------------------------
> Brian McClendon     bam@intrinsic.com       650-966-6804
> --------------------------------------------------------
> 
> _______________________________________________
> rt-users mailing list
> rt-users@lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 


-- 
Feargal Reilly,                        | Communications House, 
Systems Administrator.                 | 1a Lower Pembroke Street,
The CIA - http://www.thecia.ie/        | Dublin 2,
Ph: +353-1-6768230 Fax: +353-1-6767720 | Ireland.

PGP fingerprint: 9EA0 F62E 2345 6062 E522 00F2 31D0 B1B0 D678 96DB

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From don at zeroazimuth.com  Mon Dec  3 06:05:26 2001
From: don at zeroazimuth.com (Don Silvia)
Date: Sun Apr 11 16:09:38 2004
Subject: [rt-users] Can't start apache after 2.0.9 installation
Message-ID: <CPENLIGOKEODGNHGKDDCIECMCIAA.don@zeroazimuth.com>

Hi all,

I'm having trouble starting apache after adding the following perl handler
for RT:

	Alias /rt/ /opt/rt2/WebRT/html/
	PerlRequire /opt/rt2/bin/webmux.pl
	<Location /rt>
		SetHandler perl-script
		PerlHandler RT::Mason
	</Location>

Summary of my system:

- Red Hat 7.1
- Perl 5.6.1
- mod_perl 1.26
- apache 1.3.22

I rebuilt mod_perl and apache as follows:

perl Makefile.PL APACHE_PREFIX=/usr/local/apache
APACHE_SRC=../apache-1.3.22/src DO_HTTPD=1 USE_APACI=1 EVERYTHING=1
PERL_TABLE_API=1

I added the PERL_TABLE_API after seeing a previous post on this list, and it
did suppress an error with Apache::Table.

The apache log file shows these errors:

[Sun Dec  2 10:46:41 2001] [error] Can't call method "get" on an undefined
value
at /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line
365.
Compilation failed in require at /opt/rt2/bin/webmux.pl line 20. BEGIN
failed--
compilation aborted at /opt/rt2/bin/webmux.pl line 20. Compilation failed in
require at (eval 18) line 1.

Syntax error on line 286 of /usr/local/apache/conf/httpd.conf: Can't call
method
"get" on an undefined value at
/usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 365.
Compilation failed in require at /opt/rt2/bin/webmux.pl line 20. BEGIN
failed--
compilation aborted at /opt/rt2/bin/webmux.pl line 20. Compilation failed in
require at (eval 18) line 1.

Any ideas on how to resolve this?

Thanks,

Don Silvia




From EMandel at worldnow.com  Mon Dec  3 08:45:32 2001
From: EMandel at worldnow.com (Eric Mandel)
Date: Sun Apr 11 16:09:38 2004
Subject: [rt-users] Adding new indexes in 2.0.9 to pre-existing 2.0.9 database
Message-ID: <AC74BE89A225D511817100B0D03D561C04FB0771@NYEXCHG01>

Hi,

I just upgraded from 2.0.7 to 20.9 and everything seems great. Thanks for
the new enhancements Jesse. There's one thing that I would like to implement
that I think didn't happen during the upgrade. I remember reading about some
new indexes for a MySQL database. During make upgrade, I don't think they
were added. Is there a .sql command file that just includes the statements
to add the indexes. Is that all that's need to add them?

Thanks.

Eric Mandel
WorldNow
 
Enabling media companies to build powerful new businesses on the Internet.
 
	This message may contain confidential and/or privileged information.
If you are not the addressee or authorized to receive this for the
addressee, you must not use, copy, disclose or take any action based on this
message or any information herein. If you have received this message in
error, please advise the sender immediately by reply e-mail and delete this
message. Thank you for your cooperation.



From mole at zebra.co.uk  Mon Dec  3 09:59:34 2001
From: mole at zebra.co.uk (Mole)
Date: Sun Apr 11 16:09:39 2004
Subject: [rt-users] newby help
Message-ID: <01120314593405.08697@moleshole.zebra.co.uk>

















Hi ,
	I've just installed RT and having trouble getting working if I enter a 
username and password form the initial login screen I get the following error

RT version is 2.09

any helpful pointers gratefully accepted

Kind regards
Caroline




raw error: 

error while executing /autohandler:
Can't call method "SimpleQuery" on an undefined value at 
/usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Record.pm line 788.
 HTML::Mason::Interp::__ANON__('Can\'t call method "SimpleQuery" on an 
undefined value at /usr/l...') called at 
/usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Record.pm line 788
 DBIx::SearchBuilder::Record::_LoadFromSQL('RT::CurrentUser=HASH(0x81fdc38)', 
'SELECT * FROM Users WHERE Name = ?', 'root') called at 
/usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Record.pm line 719
 DBIx::SearchBuilder::Record::LoadByCols('RT::CurrentUser=HASH(0x81fdc38)', 
'Name', 'root') called at 
/usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Record/Cachable.pm line 71
 DBIx::SearchBuilder::Record::Cachable::LoadByCols('RT::CurrentUser=HASH(0x81f
dc38)', 'Name', 'root') called at 
/usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Record.pm line 688
 DBIx::SearchBuilder::Record::LoadByCol('RT::CurrentUser=HASH(0x81fdc38)', 
'Name', 'root') called at /rt/opt/lib/RT/CurrentUser.pm line 185
 RT::CurrentUser::Load('RT::CurrentUser=HASH(0x81fdc38)', 'root') called at 
/rt/opt/WebRT/data/obj/autohandler line 43
 HTML::Mason::Commands::__ANON__('pass', 'xxxxxx', 'user', 'root') called at 
/usr/lib/perl5/5.6.1/i386-linux/HTML/Mason/Component.pm line 131
 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8d09e50
)', 'pass', 'xxxxxx, 'user', 'root') called at 
/usr/lib/perl5/5.6.1/i386-linux/HTML/Mason/Request.pm line 653
 eval {...} called at /usr/lib/perl5/5.6.1/i386-linux/HTML/Mason/Request.pm 
line 653
 HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x81b896
8)', 'HASH(0x81fdd70)', 'HTML::Mason::Component::FileBased=HASH(0x8d09e50)', 
'pass', 'xxxxxx', 'user', 'root') called at 
/usr/lib/perl5/5.6.1/i386-linux/HTML/Mason/Request.pm line 159
 eval {...} called at /usr/lib/perl5/5.6.1/i386-linux/HTML/Mason/Request.pm 
line 159
 HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x81b896
8)', '/index.html', 'pass', 'xxxxxx, 'user', 'root') called at 
/usr/lib/perl5/5.6.1/i386-linux/HTML/Mason/ApacheHandler.pm line 914
 HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HASH
(0x8ce2784)', 'Apache=SCALAR(0x8ce2574)', 
'HTML::Mason::Request::ApacheHandler=HASH(0x81b8968)', undef) called at 
/usr/lib/perl5/5.6.1/i386-linux/HTML/Mason/ApacheHandler.pm line 560
 eval {...} called at 
/usr/lib/perl5/5.6.1/i386-linux/HTML/Mason/ApacheHandler.pm line 560
 HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0
x8ce2784)', 'Apache=SCALAR(0x8ce2574)') called at 
/usr/lib/perl5/5.6.1/i386-linux/HTML/Mason/ApacheHandler.pm line 1037
 HTML::Mason::ApacheHandler::handler('Apache=SCALAR(0x8ce2574)') called at 
/dev/null line 0
 eval {...} called at /dev/null line 0


From psneto at telepar.com.br  Mon Dec  3 12:19:08 2001
From: psneto at telepar.com.br (Presciliano dos Santos Neto)
Date: Sun Apr 11 16:09:39 2004
Subject: [rt-users] Can't do setuid
Message-ID: <3D98391A7EA2D31192E5000629385A9606CCAAB1@correio.telepar.com.br>

I'm running RT on Conectiva Linux, so I chmoded u+s /usr/bin/suidperl:

[root@pinguim bin]# ls -la /usr/bin/suidperl 
-rwsr-xr-x   1 root     root       694872 Sep  5 07:15 /usr/bin/suidperl

However, I still get the following error when sending an e-mail to the
queue:

   ----- The following addresses had permanent fatal errors -----
"|/usr/local/rt2/bin/rt-mailgate --queue abuse --action correspond"
    (expanded from: <abuse@security.telepar.net.br>)

   ----- Transcript of session follows -----
Can't do setuid
554 5.3.0 "|/usr/local/rt2/bin/rt-mailgate --queue abuse --action
correspond"... unknown mailer error 2

Any idea ?

Thanks,

Presciliano


From mbuehler at musicnet.com  Mon Dec  3 13:39:47 2001
From: mbuehler at musicnet.com (Martin Buehler)
Date: Sun Apr 11 16:09:39 2004
Subject: [rt-users] Non-authenticated ticket viewing?
Message-ID: <MNEMKBJECCFFLDJLHCHNIEKGCAAA.mbuehler@musicnet.com>

    I've been through the FAQ's and the archives, and haven't found the
answer or if it's possible.  Is there any way to let the requestor without
rights view a ticket without logging in?  Don't even care if they all use a
common account and the credentials are stuck in the URL (a la the "view your
ticket" email generated by scrips).

   Anybody had luck with this?

Thanks,

mbuehler



From Peter_Losher at isc.org  Mon Dec  3 14:59:14 2001
From: Peter_Losher at isc.org (Peter Losher)
Date: Sun Apr 11 16:09:39 2004
Subject: [rt-users] Limiting SPAM into rt2 system.
Message-ID: <20011203115102.T40254-100000@tardis.isc.org>

Hi,

This is more of a general implementation question, but I am looking to
upgrade out current bug-tracking system from RT1 and req, to a integrated
RT2 system, using PostgreSQL as a database backend.

One question I do have, one requirement that we do have is that we accept
bug reports via email.  While this makes it easier (we think), it opens us
up to spam... large amounts of spam... REALLY large amounts of spam on a
daily basis (as these bugs aliases are very well known in the Internet
community, we are on every known spammers list).  We even have the
occasional mail-loop to provide fun for one and all.

Are there ways in the mail gateway abilities in RT2 to prevent this?
Something like a cookie-based system, where you have to confirm your bug
submission before it gets entered into the db?  Or are their other ways
other RT admins have dealt with this issue?

Thanks for your input... :)

-Peter
-- 
Peter_Losher@isc.org - Internet Software Consortium - http://www.isc.org/



From jesse at bestpractical.com  Mon Dec  3 15:09:42 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Sun Apr 11 16:09:39 2004
Subject: [rt-users] Limiting SPAM into rt2 system.
In-Reply-To: <20011203115102.T40254-100000@tardis.isc.org>; from Peter_Losher@isc.org on Mon, Dec 03, 2001 at 11:59:14AM -0800
References: <20011203115102.T40254-100000@tardis.isc.org>
Message-ID: <20011203150942.Q2251@pallas.fsck.com>

Personally, I'd recommend using a system like the RBL to limit the spam
getting into your systems.  I suspect that the ISC can probably negotiate a
discounted RBL contract ;)

	-j


On Mon, Dec 03, 2001 at 11:59:14AM -0800, Peter Losher wrote:
> Hi,
> 
> This is more of a general implementation question, but I am looking to
> upgrade out current bug-tracking system from RT1 and req, to a integrated
> RT2 system, using PostgreSQL as a database backend.
> 
> One question I do have, one requirement that we do have is that we accept
> bug reports via email.  While this makes it easier (we think), it opens us
> up to spam... large amounts of spam... REALLY large amounts of spam on a
> daily basis (as these bugs aliases are very well known in the Internet
> community, we are on every known spammers list).  We even have the
> occasional mail-loop to provide fun for one and all.
> 
> Are there ways in the mail gateway abilities in RT2 to prevent this?
> Something like a cookie-based system, where you have to confirm your bug
> submission before it gets entered into the db?  Or are their other ways
> other RT admins have dealt with this issue?
> 
> Thanks for your input... :)
> 
> -Peter
> -- 
> Peter_Losher@isc.org - Internet Software Consortium - http://www.isc.org/
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users@lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.


From Peter_Losher at isc.org  Mon Dec  3 15:17:59 2001
From: Peter_Losher at isc.org (Peter Losher)
Date: Sun Apr 11 16:09:39 2004
Subject: [rt-users] Limiting SPAM into rt2 system.
In-Reply-To: <20011203150942.Q2251@pallas.fsck.com>
Message-ID: <20011203121029.W40254-100000@tardis.isc.org>

On Mon, 3 Dec 2001, Jesse Vincent wrote:

> Personally, I'd recommend using a system like the RBL to limit the spam
> getting into your systems.  I suspect that the ISC can probably negotiate a
> discounted RBL contract ;)

We already do use the RBL, and have for a long time ;)  While it does a
good job in a lot of respects, a lot of spam still gets through. (A lot
of it new spam that hasn't yet been added to the RBL database).   Then
there are the broken MTA's/autoresponders that make my life... er um.
interesting. (looping mail, oh fun)

-Peter
-- 
Peter_Losher@isc.org - Internet Software Consortium - http://www.isc.org/



From matthew.zeier at thirdcoast.net  Mon Dec  3 15:34:56 2001
From: matthew.zeier at thirdcoast.net (matthew zeier)
Date: Sun Apr 11 16:09:39 2004
Subject: [rt-users] Limiting SPAM into rt2 system.
References: <20011203121029.W40254-100000@tardis.isc.org>
Message-ID: <084001c17c39$f8f1f0b0$0b16160a@Desktop>

Yeah, I second that.  I'm using procmail to filter out emails and the hand
off the the real RT address.



> On Mon, 3 Dec 2001, Jesse Vincent wrote:
>
> > Personally, I'd recommend using a system like the RBL to limit the spam
> > getting into your systems.  I suspect that the ISC can probably
negotiate a
> > discounted RBL contract ;)
>
> We already do use the RBL, and have for a long time ;)  While it does a
> good job in a lot of respects, a lot of spam still gets through. (A lot
> of it new spam that hasn't yet been added to the RBL database).   Then
> there are the broken MTA's/autoresponders that make my life... er um.
> interesting. (looping mail, oh fun)
>
> -Peter
> --
> Peter_Losher@isc.org - Internet Software Consortium - http://www.isc.org/
>
>
> _______________________________________________
> rt-users mailing list
> rt-users@lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>



From psneto at telepar.com.br  Mon Dec  3 15:35:06 2001
From: psneto at telepar.com.br (Presciliano dos Santos Neto)
Date: Sun Apr 11 16:09:40 2004
Subject: RES: [rt-users] Can't do setuid
Message-ID: <3D98391A7EA2D31192E5000629385A9606CCAAB5@correio.telepar.com.br>

Aditional information:

Sendmail version: 8.11.1/8.8.7

#/etc/aliases
...
rt-comment:     "|/usr/local/rt2/bin/rt-mailgate --queue general --action
comment"
rt:             "|/usr/local/rt2/bin/rt-mailgate --queue general --action
correspond"
...
abuse-comment:  "|/usr/local/rt2/bin/rt-mailgate --queue abuse --action
comment"
abuse:          "|/usr/local/rt2/bin/rt-mailgate --queue abuse --action
correspond"
...

Thanks,

Presciliano

> ----- Mensagem original -----
> De:		Presciliano dos Santos Neto 
> Enviada em:		Segunda-feira, 3 de Dezembro de 2001 15:19
> Para:		'rt-users@lists.fsck.com'
> Assunto:		[rt-users] Can't do setuid
> 
> I'm running RT on Conectiva Linux, so I chmoded u+s /usr/bin/suidperl:
> 
> [root@pinguim bin]# ls -la /usr/bin/suidperl 
> -rwsr-xr-x   1 root     root       694872 Sep  5 07:15 /usr/bin/suidperl
> 
> However, I still get the following error when sending an e-mail to the
> queue:
> 
>    ----- The following addresses had permanent fatal errors -----
> "|/usr/local/rt2/bin/rt-mailgate --queue abuse --action correspond"
>     (expanded from: <abuse@security.telepar.net.br>)
> 
>    ----- Transcript of session follows -----
> Can't do setuid
> 554 5.3.0 "|/usr/local/rt2/bin/rt-mailgate --queue abuse --action
> correspond"... unknown mailer error 2
> 
> Any idea ?
> 
> Thanks,
> 
> Presciliano
> 
> _______________________________________________
> rt-users mailing list
> rt-users@lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users


From pdh at snapgear.com  Mon Dec  3 16:58:34 2001
From: pdh at snapgear.com (Phil Homewood)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] Can't do setuid
In-Reply-To: <3D98391A7EA2D31192E5000629385A9606CCAAB1@correio.telepar.com.br>
References: <3D98391A7EA2D31192E5000629385A9606CCAAB1@correio.telepar.com.br>
Message-ID: <20011204075834.G1668@moreton.com.au>

Presciliano dos Santos Neto wrote:
> I'm running RT on Conectiva Linux, so I chmoded u+s /usr/bin/suidperl:
> 
> However, I still get the following error when sending an e-mail to the
> queue:
> 
> Can't do setuid

Assuming nothing is removing the suid bit on that executable,
you may have the same problem as has been reported under
Slackware. See

http://www.helgrim.com/rtdocs/faq.html#71

for suggestions.


From bruce_campbell at ripe.net  Mon Dec  3 17:36:39 2001
From: bruce_campbell at ripe.net (Bruce Campbell)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] Limiting SPAM into rt2 system.
In-Reply-To: <20011203115102.T40254-100000@tardis.isc.org>
Message-ID: <Pine.LNX.4.31.0112032230570.27530-100000@x22.ripe.net>

On Mon, 3 Dec 2001, Peter Losher wrote:

> One question I do have, one requirement that we do have is that we accept
> bug reports via email.  While this makes it easier (we think), it opens us
> up to spam... large amounts of spam... REALLY large amounts of spam on a
> daily basis (as these bugs aliases are very well known in the Internet
> community, we are on every known spammers list).  We even have the
> occasional mail-loop to provide fun for one and all.

I'll raise you one.  We get people whinging about spam mail that they've
received, in addition to receiving the sodding crap.  And they're not very
polite about it either.

> Are there ways in the mail gateway abilities in RT2 to prevent this?
> Something like a cookie-based system, where you have to confirm your bug
> submission before it gets entered into the db?  Or are their other ways
> other RT admins have dealt with this issue?

On a slightly serious note, maybe a 'white' listing approach would work,
similar to the spamcop once-off of:

	Your address is not recognised.  Please confirm it by replying to
	this message, then we'll process your mail/bug report.

Elsethread, someone mentioned procmail.. looking at the procmailex man
page, this seems trivial to implement..  Actually, I've spent 10 minutes
or so and the below is the (untested) result - if it doesn't make sense,
read the procmail man pages before asking ;)

Have fun.

-- Main rt procmail protection
	:0 :sender.chk
	* !^FROM_MAILER
	* !^X-Loop:.*RT
	* ^TO_rt_address
	{
	  :0 Whc: sender.chk
	  | formail -rD 81920 sender.cache

	  # If the address wasn't in the cache.
	  :0 e
	  {
		# Get a random identifier.  1 line
		THISID="`perl -e '$frflag=0;while(<>)next
if($frflag>0);next
unless(m/^From\s(\S+)\s\s\S+/);$add=$1;$frflag=1;$crstr=rand(8192) . $add
. rand(16234);$lprt=crypt( $add, "rt");print \"$lprt\n\";}'`"

		# Send back the identifier.
		:0 hc
		| (formail -r -I"Precedence: junk"\
			-A"X-Loop: RT-auth-loop" \
			-I"From: rt-auth@your-domain" \
			; \
			cat std_auth_self_template | \
			sed -e "s/IDENTIFIER/$THISID/g" ) | \
			$SENDMAIL -t

		# Save the message in a spot indicated by the identifier.
		# perl 'crypt' function should be pathname safe.
		:0
		maildir/$THISID
	  }

	  # Address was in the cache - Send it on to RT.
	  :0Whc: fastloop.chk
	  | formail -rD 128 fastloop.cache

	  # Address wasn't in the small fast-loop cache
	  :0e
	  | rt-mailgate

	  # Address was in the fast loop cache.  Don't send an auto-ack
	  # in case this is a fast loop.  Downside is that if this is a
	  # slow ticket queue, multiple issues from one person will not be
	  # acked until someone else emails the ticketing system.  You
	  # could put a crontab to delete the fastloop.cache file every
	  # 30 minutes I guess.
	  :0
	  | rt-mailgate -no-auto-ack-whats-the-flag-for-this?
	}

	# Deal with mails from mailer daemons and possible loops
	:0
	* ^TO_rt
	| rt-mailgate -no-auto-ack-whats-the-flag-for-this?

	# Mails not to RT, but received
	:0
	! human_person

--- std_auth_self_template

	Hi there,

	Thankyou for emailing Example.Com, the organisation proudly used
	for examples the world over.  Our Marketing people insist that we
	plug our website, at http://www.example.com/ .

	So that we can serve *you* better, (and so we're not wasting our
	time by dealing with spam mail), we'd like to ask you to do
	something special for us.  We have put your original message to
	one side, where it will be kept nice and secure until we've got
	this trifling administrative detail out of the way, or a week
	passes.

	Please verify that you are a human, and not some annoying spam
	mail, by replying to this message, making sure that you include
	the line below.

		Random-Auth-ID: IDENTIFIER

	Please send your reply to 'rt-auth@example.com'.  Once we receive
	this, we will send your original message onwards to our shiney
	tracking system, where we'll keep your original date and time of
	sending.

	If you need to interact with us (and we hope you do) beyond the
	items outlined in your message, we will recognise your address the
	next time, and not ask you to prove your existence again.

	Yours in hopeful existence-certainty:

		Example.Com
		Proud Makers of Example Texts Everywhere.

---RT-auth procmail snippet

	# Find the identifier in the mail - 13 chars is what crypt
	# returns?  Note we don't bind to the start of the line, as
	# too many people misunderstand forward (^), reply (^>\s+) or
	# other requests.  As long as its in the body, as-is, its fine.

	FOUNDID="`perl -e '$found=0;while(<>){next if( $found >
0);next unless(m/Random-Auth-ID:\s*(\S{13,13})\s*/i;$lprt=$1;if(
$lprt =~ /^[A-Za-z0-9]+$/){$found=1;print \"$lprt\n";}}'"

	# See if its there.
	:0
	* ? test -f mail/$FOUNDID
	{
	  # The file exists.  Send this file on.
	  :0
	  * ? cat mail/$FOUNDID | formail -s $SENDMAIL -t
	  * ? rm mail/$FOUNDID
	  | ( formail -r -I"Precedence: junk" \
		-I"X-Loop: RT-auth@your.domain" \
		; \
		cat std_auth_ack ) | $SENDMAIL -t

	  # Some error occured.  Bounce to a person.
	  :0
  	  ! human_person
	}

	# They had no identifier there.
	:0 Whc
	| ( formail -r -I"Precedence: junk" \
		-I"X-Loop: RT-auth@your.domain" \
		; \
		cat std_no_auth_found ) | $SENDMAIL -t

	# Bounce it to a human just in case.
	:0
	! human_person

--- Cronscript to clean up old auth files - your xargs may not support
    this flag.

# Find files older than 7 days.
5 */8 * * * find mail -mtime +7 -print | xargs --no-run-if-empty rm

--- Are you still reading this far?


-- 
                             Bruce Campbell                            RIPE
                                                                        NCC
                                                                 Operations



From bruce_campbell at ripe.net  Mon Dec  3 17:48:57 2001
From: bruce_campbell at ripe.net (Bruce Campbell)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] Can't do setuid
In-Reply-To: <20011204075834.G1668@moreton.com.au>
Message-ID: <Pine.LNX.4.31.0112032337450.27530-100000@x22.ripe.net>

On Tue, 4 Dec 2001, Phil Homewood wrote:

> Presciliano dos Santos Neto wrote:
> > I'm running RT on Conectiva Linux, so I chmoded u+s /usr/bin/suidperl:
> >
> > However, I still get the following error when sending an e-mail to the
> > queue:
> >
> > Can't do setuid
>
> Assuming nothing is removing the suid bit on that executable,
> you may have the same problem as has been reported under
> Slackware. See
>
> http://www.helgrim.com/rtdocs/faq.html#71

Hrmmmm... sounds like a job for something like the majordomo setuid
wrapper program.. ultra-tiny setuid compiled program whose only function
is to invoke a perl script with the appropriate settings.

You could probably use the majordomo wrapper program, recompiling to use
the rt group, an rt dummy user, and HOME being /path/to/rt2/bin .

( No, I'm not staying up just to read rt-users )

-- 
                             Bruce Campbell                            RIPE
                                                                        NCC
                                                                 Operations



From don at zeroazimuth.com  Mon Dec  3 17:41:35 2001
From: don at zeroazimuth.com (Don Silvia)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] Can't start apache after 2.0.9 installation
In-Reply-To: <Pine.LNX.4.33.0112031406510.25007-100000@prickpunch.usg.tufts.edu>
Message-ID: <CPENLIGOKEODGNHGKDDCGEDACIAA.don@zeroazimuth.com>

Here's the output:

# make testdeps
/usr/bin/perl ./tools/testdeps -warn mysql
Checking for DBI 1.18 ...found
Checking for DBIx::DataSource 0.02 ...found
Checking for DBIx::SearchBuilder 0.47 ...found
Checking for HTML::Entities...found
Checking for MLDBM...found
Checking for Net::Domain...found
Checking for Net::SMTP...found
Checking for Params::Validate 0.02 ...found
Checking for HTML::Mason 0.896 ...found
Checking for CGI::Cookie 1.20 ...found
Checking for Apache::Cookie...found
Checking for Apache::Session 1.53 ...found
Checking for Date::Parse...found
Checking for Date::Format...found
Checking for MIME::Entity 5.108 ...found
Checking for Mail::Mailer 1.20 ...found
Checking for Getopt::Long 2.24 ...found
Checking for Tie::IxHash...found
Checking for Text::Wrapper...found
Checking for Text::Template...found
Checking for File::Spec 0.8 ...found
Checking for Errno...found
Checking for FreezeThaw...found
Checking for File::Temp...found
Checking for Log::Dispatch 1.6 ...found
Checking for DBD::mysql 2.0416 ...found

Actually, I have HTML::Mason v. 1.04 installed.  The first time I ran 'make
testdeps' it found quite a few things that weren't installed or up to date.
So I ran 'make fixdeps' and it seemed to take care of everything.

Thanks,

Don Silvia

-----Original Message-----
From: Sheeri Kritzer [mailto:awfief@usg.tufts.edu]
Sent: Monday, December 03, 2001 2:08 PM
To: Don Silvia
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] Can't start apache after 2.0.9 installation


I would make sure you have the latest HTML::Mason perl module installed.
what does 'make testdeps' say?


--
Sheeri Kritzer
Systems Administrator
University Systems Group
Tufts University
617-627-3925
sheeri.kritzer@tufts.edu

On Mon, 3 Dec 2001, Don Silvia wrote:

> Hi all,
>
> I'm having trouble starting apache after adding the following perl handler
> for RT:
>
> 	Alias /rt/ /opt/rt2/WebRT/html/
> 	PerlRequire /opt/rt2/bin/webmux.pl
> 	<Location /rt>
> 		SetHandler perl-script
> 		PerlHandler RT::Mason
> 	</Location>
>
> Summary of my system:
>
> - Red Hat 7.1
> - Perl 5.6.1
> - mod_perl 1.26
> - apache 1.3.22
>
> I rebuilt mod_perl and apache as follows:
>
> perl Makefile.PL APACHE_PREFIX=/usr/local/apache
> APACHE_SRC=../apache-1.3.22/src DO_HTTPD=1 USE_APACI=1 EVERYTHING=1
> PERL_TABLE_API=1
>
> I added the PERL_TABLE_API after seeing a previous post on this list, and
it
> did suppress an error with Apache::Table.
>
> The apache log file shows these errors:
>
> [Sun Dec  2 10:46:41 2001] [error] Can't call method "get" on an undefined
> value
> at /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line
> 365.
> Compilation failed in require at /opt/rt2/bin/webmux.pl line 20. BEGIN
> failed--
> compilation aborted at /opt/rt2/bin/webmux.pl line 20. Compilation failed
in
> require at (eval 18) line 1.
>
> Syntax error on line 286 of /usr/local/apache/conf/httpd.conf: Can't call
> method
> "get" on an undefined value at
> /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 365.
> Compilation failed in require at /opt/rt2/bin/webmux.pl line 20. BEGIN
> failed--
> compilation aborted at /opt/rt2/bin/webmux.pl line 20. Compilation failed
in
> require at (eval 18) line 1.
>
> Any ideas on how to resolve this?
>
> Thanks,
>
> Don Silvia
>
>
>
> _______________________________________________
> rt-users mailing list
> rt-users@lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>



From lists at wordit.com  Mon Dec  3 18:13:33 2001
From: lists at wordit.com (Marcus)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] Limiting SPAM into rt2 system.
In-Reply-To: <20011203121029.W40254-100000@tardis.isc.org>
References: <20011203121029.W40254-100000@tardis.isc.org>
Message-ID: <200112040013330606.00CA0158@pop3.wordit.com>

On 03.12.01 at 12:17 Peter Losher wrote:
>We already do use the RBL, and have for a long time ;)  While it does
a
>good job in a lot of respects, a lot of spam still gets through.

Well, the other day I got the message below. It's from a system whereby
you have to reply once to be added to the accepted addresses list. When
you answer, the mail is delivered, and your address is kept and you
won't be asked to confirm again. Otherwise the mail is not delivered.

[ This notice was generated by TMDA v0.41 <http://tmda.sf.net/>,
  an automated junk-mail reduction system. ]

The homepage is actually:

http://software.libertine.org/tmda/


Would that kind of thing be an option?

Marcus




From richard.soderberg at databuilt.com  Mon Dec  3 18:32:59 2001
From: richard.soderberg at databuilt.com (Richard Soderberg)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] Limiting SPAM into rt2 system.
Message-ID: <245D3383FB8F0C469218514273488A27034207@hh-nts01.databuilt.com>

It occurs to me that perhaps adding some kind of RBL support into RT
itself such that there was no need to depend on the MTA for spam
filtering could be a useful thing?

R.


From jesse at bestpractical.com  Mon Dec  3 18:40:52 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] Limiting SPAM into rt2 system.
In-Reply-To: <245D3383FB8F0C469218514273488A27034207@hh-nts01.databuilt.com>; from richard.soderberg@databuilt.com on Mon, Dec 03, 2001 at 06:32:59PM -0500
References: <245D3383FB8F0C469218514273488A27034207@hh-nts01.databuilt.com>
Message-ID: <20011203184052.S2251@pallas.fsck.com>

I believe pretty firmly that something like that should be in a filter
in front of RT, either in your MTA or in procmail. Though, as always, good
code or good money are really good at influencing me ;)

	-j


On Mon, Dec 03, 2001 at 06:32:59PM -0500, Richard Soderberg wrote:
> It occurs to me that perhaps adding some kind of RBL support into RT
> itself such that there was no need to depend on the MTA for spam
> filtering could be a useful thing?
> 
> R.
> 
> _______________________________________________
> rt-users mailing list
> rt-users@lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.


From russj at dimstar.net  Mon Dec  3 18:37:49 2001
From: russj at dimstar.net (Russ Johnson)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] Limiting SPAM into rt2 system.
In-Reply-To: <084001c17c39$f8f1f0b0$0b16160a@Desktop>
References: <20011203121029.W40254-100000@tardis.isc.org>
Message-ID: <5.1.0.14.0.20011203153532.00a748c0@127.0.0.1>

Has anyone looked into implementing spambouncer 
(http://www.spambouncer.org/) in front of RT?

At 12:34 PM 12/3/2001 -0800, you wrote:

> > We already do use the RBL, and have for a long time ;)  While it does a
> > good job in a lot of respects, a lot of spam still gets through. (A lot
> > of it new spam that hasn't yet been added to the RBL database).   Then
> > there are the broken MTA's/autoresponders that make my life... er um.
> > interesting. (looping mail, oh fun)

"The power to untie is stronger than the power to tie."

Well, yeah, otherwise my shoes would tie themselves.

---

Russ Johnson
Stargate Online

http://www.dimstar.net
telnet://telnet.dimstar.net
ICQ: 3739685



From cgilmore at tivoli.com  Mon Dec  3 18:47:04 2001
From: cgilmore at tivoli.com (Christian Gilmore)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] Limiting SPAM into rt2 system.
In-Reply-To: <Pine.LNX.4.31.0112032230570.27530-100000@x22.ripe.net>
Message-ID: <000001c17c54$d07266e0$69285492@tivoli.com>

This suggestion will obviously not be applicable to all (many?)
situations, but if you have your users' information be available in an
external datasource such as LDAP, you can simply define the
$LookupSenderInExternalDatabase and $SenderMustExistInExternalDatabase
options in config.pm. This setting ensures that only tickets are created
for known (to your external datasource) users. Otherwise, the incoming
request will bounce with the AutoRejectRequest template, if defined, or a
generic response.

Regards,
Christian

-----------------
Christian Gilmore
Team Lead
Web Infrastructure & Tools
IBM Software Group



From atrus at atrustrivalie.org  Tue Dec  4 01:21:34 2001
From: atrus at atrustrivalie.org (Yann Ramin)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] Not sending mail (Postfix on FreeBSD)
Message-ID: <3C0C6B6E.8000404@atrustrivalie.org>

I'm trying to get RT working on a FreeBSD system with the stock Sendmail 
replaced with Postfix. As far as I can tell, it is not sucessfuly 
sending any mail upon ticket recieved, replys, etc. Any suggestions? 
What should I set logging to to get a better idea of whats happening?

Thanks, Yann



From pdh at snapgear.com  Tue Dec  4 01:49:46 2001
From: pdh at snapgear.com (Phil Homewood)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] Not sending mail (Postfix on FreeBSD)
In-Reply-To: <3C0C6B6E.8000404@atrustrivalie.org>
References: <3C0C6B6E.8000404@atrustrivalie.org>
Message-ID: <20011204164946.Q1668@moreton.com.au>

Yann Ramin wrote:
> I'm trying to get RT working on a FreeBSD system with the stock Sendmail 
> replaced with Postfix. As far as I can tell, it is not sucessfuly 
> sending any mail upon ticket recieved, replys, etc. Any suggestions? 
> What should I set logging to to get a better idea of whats happening?

Have you set up your scrips?

http://www.helgrim.com/rtdocs/installation.html#44

(FAQ maintainers: Shouldn't this be in the FAQ?)


From scott at xs4all.nl  Tue Dec  4 05:08:46 2001
From: scott at xs4all.nl (Scott A. McIntyre)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] Including a local file with OnCreate?
Message-ID: <20011204110846.I11872@xs4all.nl>

Hi,

I'm looking for a way to use RT to send out automated messages that are
triggered by an external application, or perhaps email, which may
contain, or be required to contain, information that isn't already
within the RT system itself.

For example, say that I wanted RT to send out a virus alert message to
notify someone that they're infected with a particular computer virus.
If I have a database of usernames and IP addresses, perhaps internet
domain names, then I'd like my alert to be sent to the email address in
charge of the IP address/domain, but to have the warning sent reference
them as well.

The easiest way I can think of performing this would be to run rt with
--requestors of the destination address, --queue for the virus type, but
then have an external file also be included with the OnCreate template
which includes whatever extra information out external databases
provided.

In other words, to have the template object read in from an optionally
provided filename, or posibly a new Action which will when applied to an
OnCreate will include the text we generate elsewhere as the template.

Make sense?  The "flow" we've got in mind is that an application on a
seperate system will either send a specially crafted email to the RT
system, or, more likely, will connect to it and run a command line
invocation of RT which will notify someone of their virus infection by
creating a ticket in the appropriate queue, as well as include
information which we have about their hostname, domains affected, etc.
All of this other data is kept outside of RT -- however, perhaps it
could be specified in headers and a modified rt-mailgate could use those
to put values into a standard template?

Anyway, mostly looking for suggestions and ideas...any are welcome!

Regards,

Scott



From bruce_campbell at ripe.net  Tue Dec  4 05:20:49 2001
From: bruce_campbell at ripe.net (Bruce Campbell)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] Including a local file with OnCreate?
In-Reply-To: <20011204110846.I11872@xs4all.nl>
Message-ID: <Pine.LNX.4.31.0112041114460.27530-100000@x22.ripe.net>

On Tue, 4 Dec 2001, Scott A. McIntyre wrote:

> For example, say that I wanted RT to send out a virus alert message to
> notify someone that they're infected with a particular computer virus.

You're more wanting to use RT as a record keeper of notification alerts.
I wouldn't use RT to send the outgoing notification, but format the
message like:

	Create RT ticket and get ticket number.  Set the queue to be the
		general virus warning one.
	Send outgoing notification, quoting ticket number in Subject and
		ensuring the 'from' and 'reply-to' is the RT system.
	Copy outgoing notification to RT.
	Change the requestor on the ticket number to be the address you
		sent the notification to.

Standard RT will do the trick, no need for a modified mailgate.

-- 
                             Bruce Campbell                            RIPE
                                                                        NCC
                                                                 Operations



From denis at imsltd.com  Tue Dec  4 06:28:58 2001
From: denis at imsltd.com (Denis Croombs)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] Trying to install Request Tracker on RedHat 7.1
Message-ID: <034401c17cb6$de6c0dc0$381bcac2@denisy2k.imsltd.com>

Hi,
I am having major problems installing Request Tracker, I have RedHat 7.1,
Perl 5.6.0-12, Apache 1.3.19-5, Mysqlclient 9.3.23.22-4, Mysql 3.23.36-1,
mysql-server 3.23.36-1 installed and apache is serving a number of sites.
(ALL installed from RedHat RPM's ! )
I have installed most of the perl modules required for Request Tracker
(http://www.helgrim.com/perlmodules/) but I get the following errors when I
try and install these 4 modules

libapreq

Executing /usr/bin/perl Makefile.PL  && make ..

Checking if your kit is complete...
Looks good
Writing Makefile for libapreq
mkdir ../blib
mkdir ../blib/arch
mkdir ../blib/arch/auto
mkdir ../blib/arch/auto/libapreq
Warning: -L../blib/arch/auto/libapreq changed
to -L/tmp/.webmin/libapreq-0.31/Request/../blib/arch/a
uto/libapreq
Writing Makefile for Apache::Request
Warning: -L../blib/arch/auto/libapreq changed
to -L/tmp/.webmin/libapreq-0.31/Cookie/../blib/arch/au
to/libapreq
Writing Makefile for Apache::Cookie
Writing Makefile for libapreq
mkdir blib/lib
mkdir blib/lib/auto
mkdir blib/lib/auto/libapreq
mkdir blib/man3
cp libapreq.pod blib/lib/libapreq.pod
cp lib/Apache/libapreq.pm blib/lib/Apache/libapreq.pm
make[1]: Entering directory `/tmp/.webmin/libapreq-0.31/c'
gcc -c -I/usr/lib/perl5/site_perl/5.6.0/i386-linux/auto/Apache/include -I/us
r/lib/perl5/site_perl/5.
6.0/i386-linux/auto/Apache/include/modules/perl -fno-strict-aliasing -O2 -ma
rch=i386 -mcpu=i686
-DVERSION=\"0.10\" -DXS_VERSION=\"0.10\" -fPIC -I/usr/lib/perl5/5.6.0/i386-l
inux/CORE  apache_reques
t.c
In file included from apache_request.c:58:
apache_request.h:5:19: httpd.h: No such file or directory
apache_request.h:6:25: http_config.h: No such file or directory
apache_request.h:7:23: http_core.h: No such file or directory
apache_request.h:8:22: http_log.h: No such file or directory
apache_request.h:9:23: http_main.h: No such file or directory
apache_request.h:10:27: http_protocol.h: No such file or directory
apache_request.h:11:25: util_script.h: No such file or directory
make[1]: *** [apache_request.o] Error 1
make[1]: Leaving directory `/tmp/.webmin/libapreq-0.31/c'
make: *** [subdirs] Error 2


CGI.pm

Executing make test .. PERL_DL_NONLAZY=1
/usr/bin/perl -Iblib/arch -Iblib/lib -I/usr/lib/perl5/5.6.0/i386-linux -I/us
r/lib/ perl5/5.6.0 -e 'use Test::Harness qw(&runtests $verbose); $verbose=0;
runtests @ARGV;' t/*.t t/esc...............ok t/form..............ok
t/function..........FAILED tests 14-15 Failed 2/27 tests, 92.59% okay
t/html..............ok t/pretty............ok t/request...........FAILED
tests 15-16 Failed 2/33 tests, 93.94% okay Failed Test Status Wstat Total
Fail Failed List of
failed ---------------------------------------------------------------------
---------- t/function.t 27 2 7.41% 14-15 t/request.t 33 2 6.06% 15-16 Failed
2/6 test scripts, 66.67% okay. 4/165 subtests failed, 97.58% okay. make: ***
[test_dynamic] Error 29

MLDBM

Executing make test ..

PERL_DL_NONLAZY=1
/usr/bin/perl -Iblib/arch -Iblib/lib -I/usr/lib/perl5/5.6.0/i386-linux -I/us
r/lib/
perl5/5.6.0 -e 'use Test::Harness qw(&runtests $verbose); $verbose=0;
runtests @ARGV;' t/*.t
t/dumper............ok
t/freezethaw........FAILED test 1
	Failed 1/4 tests, 75.00% okay
t/storable..........ok
Failed Test  Status Wstat Total Fail  Failed  List of failed
----------------------------------------------------------------------------
---
t/freezethaw.t                4    1  25.00%  1
Failed 1/3 test scripts, 66.67% okay. 1/16 subtests failed, 93.75% okay.
make: *** [test_dynamic] Error 29


Mysql

Executing /usr/bin/perl Makefile.PL && make .. Which drivers do you want to
install? 1) MySQL only 2) mSQL only (either of mSQL 1 or mSQL 2) 3) MySQL
and mSQL (either of mSQL 1 or mSQL 2) 4) mSQL 1 and mSQL 2 5) MySQL, mSQL 1
and mSQL 2 Enter the appropriate number: [3] 3 Do you want to install the
MysqlPerl emulation? You might keep your old Mysql module (to be
distinguished from DBD::mysql!) if you are concerned about compatibility to
existing applications! [n] n Do you want to install the MsqlPerl emulation?
You might keep your old Mysql module (to be distinguished from DBD::mysql!)
if you are concerned about compatibility to existing applications! [n] n
Where is your MySQL installed? Please tell me the directory that contains
the subdir 'include'. [/usr/local] /usr/local Cannot find one of
include/mysql/mysql.h, include/mysql.h in /usr/local at
lib/DBD/mysql/Install.pm line 165.

All help/clues very welcome as I have now tried this on 3 different systems
and am now making no progress.

Denis Croombs

Denis Croombs
Technical Support Analyst
Intelligent Micro Software

Please address all support replies to support@imsltd.com
For general technical support issues see http:\\www.imsltd.com
Developers site and details of BETA software and forthcoming releases.
http:\\development.imsltd.com

This message is intended for the use of the person (s) ("the intended
recipient(s)") to whom it is addressed. It may contain information which is
privileged and confidential within the meaning of applicable law. If you are
not the intended recipient, please contact the sender as soon as possible.
The views expressed in this communication may not necessarily be the views
of IMS Ltd.



From psneto at telepar.com.br  Tue Dec  4 08:01:50 2001
From: psneto at telepar.com.br (Presciliano dos Santos Neto)
Date: Sun Apr 11 16:09:40 2004
Subject: RES: [rt-users] Can't do setuid
Message-ID: <3D98391A7EA2D31192E5000629385A9606CCAABF@correio.telepar.com.br>

Bruce,

I've installed majordomo wrapper, but I'm not sure how to use it to solve my
problem. Can you please point me in the right direction ?

Thanks,

Presciliano

> ----- Mensagem original -----
> De:		Bruce Campbell [SMTP:bruce_campbell@ripe.net]
> Enviada em:		Segunda-feira, 3 de Dezembro de 2001 20:49
> Para:		Phil Homewood
> Cc:		Presciliano dos Santos Neto; 'rt-users@lists.fsck.com'
> Assunto:		Re: [rt-users] Can't do setuid
> 
> On Tue, 4 Dec 2001, Phil Homewood wrote:
> 
> > Presciliano dos Santos Neto wrote:
> > > I'm running RT on Conectiva Linux, so I chmoded u+s /usr/bin/suidperl:
> > >
> > > However, I still get the following error when sending an e-mail to the
> > > queue:
> > >
> > > Can't do setuid
> >
> > Assuming nothing is removing the suid bit on that executable,
> > you may have the same problem as has been reported under
> > Slackware. See
> >
> > http://www.helgrim.com/rtdocs/faq.html#71
> 
> Hrmmmm... sounds like a job for something like the majordomo setuid
> wrapper program.. ultra-tiny setuid compiled program whose only function
> is to invoke a perl script with the appropriate settings.
> 
> You could probably use the majordomo wrapper program, recompiling to use
> the rt group, an rt dummy user, and HOME being /path/to/rt2/bin .
> 
> ( No, I'm not staying up just to read rt-users )
> 
> -- 
>                              Bruce Campbell
> RIPE
>  
> NCC
>  
> Operations


From bruce_campbell at ripe.net  Tue Dec  4 08:46:54 2001
From: bruce_campbell at ripe.net (Bruce Campbell)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] Using the majordomo wrapper program to get around setuid
 problem
In-Reply-To: <3D98391A7EA2D31192E5000629385A9606CCAABF@correio.telepar.com.br>
Message-ID: <Pine.LNX.4.31.0112041415280.27530-300000@x22.ripe.net>


( Subject changed to make it easier for people searching the archives )

This is a brief rundown on how to use a setuid program to invoke
rt-mailgate, when your OS's perl cannot (or won't) do setuid properly.

Firstly, compile and install RT.

Secondly, retrieve and extract majordomo from
ftp://ftp.greatcircle.com/pub/majordomo .  I used version 1.94.5 for this.
I've also attached to this message a cut-down Makefile and the original
wrapper.c .

Thirdly, edit the Majordomo Makefile (or the attached one) and change the
following variables:

	W_HOME = /path/to/rt2/bin
	W_USER = NUMERIC_ID_OF_RT_USER
	W_GROUP = NUMERIC_ID_OF_RT_GROUP

Next, run 'make wrapper', and 'make install-wrapper' as root.

Finally, put it in your /etc/aliases (or appropriate MTA location) as (on
one line of course):

	rt-comment: "|/path/to/rt2/bin/wrapper rt-mailgate --queue
		QUEUE_NAME --action comment"
and
	rt:         "|/path/to/rt2/bin/wrapper rt-mailgate --queue
		QUEUE_NAME --action correspond"

( Note that wrapper only looks for the program (1st argument) in the HOME
  directory defined below.  You don't need to put
  '/path/to/rt2/bin/rt-mailgate' in the alias file )

When fault-finding, note that /path/to/rt2/bin/wrapper should be setuid,
be owned by root and the RT group, and the /path/to/rt2/bin should be
within the wrapper binary, ie:

	$ strings -a /path/to/rt2/bin/wrapper
	 HOME
	HOME=/path/to/rt2/bin
	    HOME is %s,

If HOME=/something/else, then you've probably ended up with your majordomo
version of wrapper.

Your next port of call is ensuring that /path/to/rt2/bin/rt-mailgate
/path/to/rt2/bin/rt-mailgate is executable by the RT user, that the
directory tree all the way to the / is accessible by the RT user, and the
perl indicated by the first '#!' line is executable by the RT user.  Then
further fault-find by judicious application of perl -c and checking that
the RT user can access all the libraries, *including*
/path/to/rt2/etc/config.pm .

I hope this helps.

Regards,

-- 
                             Bruce Campbell                            RIPE
                                                                        NCC
                                                                 Operations
-------------- next part --------------

# Makefile solely for majordomo wrapper for use by RT2

#-------------  Configure these items ----------------# 
#
 
# Put the location of your Perl binary here:
PERL = /bin/perl

# What do you call your C compiler?
CC = cc
 
# Where should the wrapper program to be installed, and the directory that
# the wrapper can execute programs from.
W_HOME = /path/to/rt2/bin
 
# Remember to create an RT user and group!
# You need to have or create a user and group which the wrapper will run as.
# Enter the numeric UID and GID (not their names!) here:
W_USER = 97
W_GROUP = 97

# These set the permissions for all installed files and executables (except
# the wrapper), respectively.  Some sites may wish to make these more
# lenient, or more restrictive.
FILE_MODE = 644
EXEC_MODE = 755
HOME_MODE = 751

# If your system is POSIX (e.g. Sun Solaris, SGI Irix 5 and 6, Dec Ultrix MIPS,
# BSDI or other 4.4-based BSD, Linux) use the following four lines.  Do not
# change these values!
WRAPPER_OWNER = root
WRAPPER_GROUP = $(W_GROUP)
WRAPPER_MODE = 4755
POSIX = -DPOSIX_UID=$(W_USER) -DPOSIX_GID=$(W_GROUP)

# Otherwise, if your system is NOT POSIX (e.g. SunOS 4.x, SGI Irix 4,
# HP DomainOS) then comment out the above four lines and uncomment
# the following four lines.
# WRAPPER_OWNER = $(W_USER)
# WRAPPER_GROUP = $(W_GROUP)
# WRAPPER_MODE = 6755
# POSIX = 

# This is the environment that (along with LOGNAME and USER inherited from the
# parent process, and without the leading "W_" in the variable names) gets
# passed to processes run by "wrapper"
W_SHELL = /bin/sh
W_PATH = /bin:/usr/bin:/usr/ucb
W_MAJORDOMO_CF = $(W_HOME)/majordomo.cf

# A directory for temp files..
TMPDIR = /usr/tmp

#--------YOU SHOULDN'T HAVE TO CHANGE ANYTHING BELOW THIS LINE.-------------

VERSION =	1.94.5

# For those stupid machines that try to use csh. Doh!
SHELL = /bin/sh

WRAPPER_FLAGS = -DBIN=\"$(W_HOME)\" -DPATH=\"PATH=$(W_PATH)\" \
	-DHOME=\"HOME=$(W_HOME)\" -DSHELL=\"SHELL=$(W_SHELL)\" \
	-DMAJORDOMO_CF=\"MAJORDOMO_CF=$(W_MAJORDOMO_CF)\"      \
	$(POSIX)

INSTALL = ./install.sh

TMP = $(TMPDIR)/mj-install-$(VERSION)

default: 
	@echo "make what?"
	@echo "    install-wrapper: only install wrapper."
	@echo "    wrapper: only make wrapper."

install-wrapper: wrapper
	$(INSTALL) -o $(WRAPPER_OWNER) -g $(WRAPPER_GROUP) \
		-m $(WRAPPER_MODE) wrapper $(W_HOME)/wrapper
	@echo ""
	@echo "To verify that all the permissions and etc are correct,"
	@echo "run the command"
	@echo ""
	@echo "	     cd $(W_HOME); ./wrapper config-test"

wrapper: wrapper.c
	$(CC)  $(WRAPPER_FLAGS) -o wrapper wrapper.c

clean:
	rm -f  wrapper *~
-------------- next part --------------
/*
 *  $Source: /sources/cvsrepos/majordomo/wrapper.c,v $
 *  $Revision: 1.8 $
 *  $Date: 1997/08/27 15:01:12 $
 *  $Author: cwilson $
 *  $State: Exp $
 *
 *  $Locker:  $
 *  
 */

#ifndef lint
static char rcs_header[] = "$Header: /sources/cvsrepos/majordomo/wrapper.c,v 1.8 1997/08/27 15:01:12 cwilson Exp $";
#endif

#include <stdio.h>
#include <sysexits.h>

#if defined(sun) && defined(sparc)
#include <stdlib.h>
#endif


#ifndef STRCHR
#  include <string.h>
#  define STRCHR(s,c) strchr(s,c)
#endif

#ifndef BIN
#  define BIN "/usr/local/mail/majordomo"
#endif

#ifndef PATH
#  define PATH "PATH=/bin:/usr/bin:/usr/ucb"
#endif

#ifndef HOME
#  define HOME "HOME=/usr/local/mail/majordomo"
#endif

#ifndef SHELL
#  define SHELL "SHELL=/bin/sh"
#endif

char * new_env[] = {
    HOME,		/* 0 */
    PATH,		/* 1 */
    SHELL,		/* 2 */
#ifdef MAJORDOMO_CF
    MAJORDOMO_CF,	/* 3 */
#endif
    0,		/* possibly for USER or LOGNAME */
    0,		/* possible for LOGNAME */
    0,          /* possibly for timezone */
    0
};
    
int new_env_size = 7;				/* to prevent overflow problems */

main(argc, argv, env)
    int argc;
    char * argv[];
    char * env[];

{
    char * prog;
    int e, i;

    if (argc < 2) {
	fprintf(stderr, "USAGE: %s program [<arg> ...]\n", argv[0]);
	exit(EX_USAGE);
    }

    /* if the command contains a /, then don't allow it */
    if (STRCHR(argv[1], '/') != (char *) NULL) {
	/* this error message is intentionally cryptic */
	fprintf(stderr, "%s: error: insecure usage\n", argv[0]);
	exit(EX_NOPERM);
    }

    if ((prog = (char *) malloc(strlen(BIN) + strlen(argv[1]) + 2)) == NULL) {
	fprintf(stderr, "%s: error: malloc failed\n", argv[0]);
	exit(EX_OSERR);
    }

    sprintf(prog, "%s/%s", BIN, argv[1]);

    /*  copy the "USER=" and "LOGNAME=" envariables into the new environment,
     *  if they exist.
     */

#ifdef MAJORDOMO_CF
    e = 4; /* the first unused slot in new_env[] */
#else
    e = 3; /* the first unused slot in new_env[] */
#endif

    for (i = 0 ; env[i] != NULL && e <= new_env_size; i++) {
	if ((strncmp(env[i], "USER=", 5) == 0) ||
	    (strncmp(env[i], "TZ=", 3) == 0) ||
	    (strncmp(env[i], "LOGNAME=", 8) == 0)) {
	    new_env[e++] = env[i];
	}
    }


#if defined(SETGROUP)
/* renounce any previous group memberships if we are running as root */
    if (geteuid() == 0) { /* Should I exit if this test fails? */
    char *setgroups_used = "setgroups_was_included"; /* give strings a hint */
#if defined(MAIL_GID)
    int groups[] =  { POSIX_GID, MAIL_GID, 0 };
    if (setgroups(2, groups) == -1) {
#else
    int groups[] =  { POSIX_GID, 0 };
    if (setgroups(1, groups) == -1) {
#endif
	extern int errno;

	fprintf(stderr, "%s: error setgroups failed errno %d", argv[0],
		errno);
	}
}
#endif
	  

#ifdef POSIX_GID
    setgid(POSIX_GID);
#else
    setgid(getegid());
#endif

#ifdef POSIX_UID
    setuid(POSIX_UID);
#else
    setuid(geteuid());
#endif

    if ((getuid() != geteuid()) || (getgid() != getegid())) {
	fprintf(stderr, "%s: error: Not running with proper UID and GID.\n", argv[0]);
	fprintf(stderr, "    Make certain that wrapper is installed setuid, and if so,\n");
	fprintf(stderr, "    recompile with POSIX flags.\n");
	exit(EX_SOFTWARE);
    }

    execve(prog, argv+1, new_env);

    /* the exec should never return */
    fprintf(stderr, "wrapper: Trying to exec %s failed: ", prog);
    perror(NULL);
    fprintf(stderr, "    Did you define PERL correctly in the Makefile?\n");
    fprintf(stderr, "    HOME is %s,\n", HOME);
    fprintf(stderr, "    PATH is %s,\n", PATH);
    fprintf(stderr, "    SHELL is %s,\n", SHELL);
    fprintf(stderr, "    MAJORDOMO_CF is %s\n", MAJORDOMO_CF);
    exit(EX_OSERR);
}
From psneto at telepar.com.br  Tue Dec  4 09:00:17 2001
From: psneto at telepar.com.br (Presciliano dos Santos Neto)
Date: Sun Apr 11 16:09:40 2004
Subject: RES: [rt-users] Using the majordomo wrapper program to get around
	 setuid problem
Message-ID: <3D98391A7EA2D31192E5000629385A9606CCAAC5@correio.telepar.com.br>

Yes !! It worked fine !!!

Thanks,

Presciliano


> ----- Mensagem original -----
> De:		Bruce Campbell [SMTP:bruce_campbell@ripe.net]
> Enviada em:		Ter?a-feira, 4 de Dezembro de 2001 11:47
> Para:		'rt-users@lists.fsck.com'
> Cc:		Presciliano dos Santos Neto
> Assunto:		[rt-users] Using the majordomo wrapper program to
> get around setuid problem
> 
> 
> ( Subject changed to make it easier for people searching the archives )
> 
> This is a brief rundown on how to use a setuid program to invoke
> rt-mailgate, when your OS's perl cannot (or won't) do setuid properly.
> 
> Firstly, compile and install RT.
> 
> Secondly, retrieve and extract majordomo from
> ftp://ftp.greatcircle.com/pub/majordomo .  I used version 1.94.5 for this.
> I've also attached to this message a cut-down Makefile and the original
> wrapper.c .
> 
> Thirdly, edit the Majordomo Makefile (or the attached one) and change the
> following variables:
> 
> 	W_HOME = /path/to/rt2/bin
> 	W_USER = NUMERIC_ID_OF_RT_USER
> 	W_GROUP = NUMERIC_ID_OF_RT_GROUP
> 
> Next, run 'make wrapper', and 'make install-wrapper' as root.
> 
> Finally, put it in your /etc/aliases (or appropriate MTA location) as (on
> one line of course):
> 
> 	rt-comment: "|/path/to/rt2/bin/wrapper rt-mailgate --queue
> 		QUEUE_NAME --action comment"
> and
> 	rt:         "|/path/to/rt2/bin/wrapper rt-mailgate --queue
> 		QUEUE_NAME --action correspond"
> 
> ( Note that wrapper only looks for the program (1st argument) in the HOME
>   directory defined below.  You don't need to put
>   '/path/to/rt2/bin/rt-mailgate' in the alias file )
> 
> When fault-finding, note that /path/to/rt2/bin/wrapper should be setuid,
> be owned by root and the RT group, and the /path/to/rt2/bin should be
> within the wrapper binary, ie:
> 
> 	$ strings -a /path/to/rt2/bin/wrapper
> 	 HOME
> 	HOME=/path/to/rt2/bin
> 	    HOME is %s,
> 
> If HOME=/something/else, then you've probably ended up with your majordomo
> version of wrapper.
> 
> Your next port of call is ensuring that /path/to/rt2/bin/rt-mailgate
> /path/to/rt2/bin/rt-mailgate is executable by the RT user, that the
> directory tree all the way to the / is accessible by the RT user, and the
> perl indicated by the first '#!' line is executable by the RT user.  Then
> further fault-find by judicious application of perl -c and checking that
> the RT user can access all the libraries, *including*
> /path/to/rt2/etc/config.pm .
> 
> I hope this helps.
> 
> Regards,
> 
> -- 
>                              Bruce Campbell
> RIPE
>  
> NCC
>  
> Operations << Arquivo:  >>  << Arquivo:  >> 


From LConrad at Go2France.com  Tue Dec  4 09:18:12 2001
From: LConrad at Go2France.com (Len Conrad)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] Limiting SPAM into rt2 system.
In-Reply-To: <20011203115102.T40254-100000@tardis.isc.org>
Message-ID: <5.1.0.14.2.20011204080859.03c18bf0@mail.Go2France.com>

>Are there ways in the mail gateway abilities in RT2 to prevent this?

I second the TDMA approach which we will be testing RSN, it's essentially a 
"double opt-in" technique.  Bug submitters would get a "please confirm" 
message.

TDMA would be downstream of  the usual restrictions in, say, postfix. 
postfix would scrub 90% of the crap with RBL, DNS validations, protocol 
enforcement (no SMTP command pipelining, ehlo required).  Whatever gets 
through that obtacle course, still has to be TDMA'd.

That approach really ought reduce the spam, imo.  And since there aren't 
100's or 1000's of you ISC people to teach how to use it ...

Len

http://MenAndMice.com/DNS-training
http://BIND8NT.MEIway.com : ISC BIND 8.2.4 for NT4 & W2K
http://IMGate.MEIway.com  : Build free, hi-perf, anti-abuse mail gateways



From psneto at telepar.com.br  Tue Dec  4 09:24:46 2001
From: psneto at telepar.com.br (Presciliano dos Santos Neto)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] Abuse queue / Keywords
Message-ID: <3D98391A7EA2D31192E5000629385A9606CCAAC7@correio.telepar.com.br>

Hello !!

Now that my RT install is ok, I'd like to get tips/steps about implementing
a queue to track abuse reports. 

Is possible to automatically group tickets by SPAM subject, removing Fwd:
and Re: ? 

Also, I don't know exactly how to use Keywords Is possible to use this
feature to filter attack and spam reports ?

Thanks,

Presciliano



From EAndrejko at transwesttel.com  Tue Dec  4 11:21:01 2001
From: EAndrejko at transwesttel.com (Erik Andrejko)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] Index.html not found
Message-ID: <914E67EC8CE4D211881900A0C93C58606015B7@mail.transwesttel.com>

I am experiencing the following trouble with RT2.0.9 and HTML::Mason
1.0.4.

When I attempt to open the WebRT page I receive the error:

Not Found
The requested URL /is/app/rt/index.html was not found on this server.

Apache/1.3.22 Server at wwwi.transwesttel.com Port 80

In the error log is the following:

[Tue Dec  4 11:13:26 2001] [warn] [Mason] Cannot resolve file to
component: /www/wwwi.transwesttel.com/html/is/app/rt/index.html (is file
outside component root?)

Now I have the following symbolic links:

/wwwi -> /www/wwwi.transwesttel.com/html
/wwwi/is/app/rt -> /opt/rt2/WebRT/html/

and

[root@twtlnx HTML-Mason-1.04]# ls -la /wwwi/is/app/rt
lrwxrwxrwx    1 root     root           20 Nov 29 13:22 /wwwi/is/app/rt
-> /opt/rt2/WebRT/html/
[root@twtlnx HTML-Mason-1.04]# ls -la /wwwi/is/app/rt/
total 14
drwxrwxr-x   10 root     is           1024 Dec  4 08:32 .
drwxr-xr-x    5 root     root         1024 Nov 29 12:41 ..
drwxr-xr-x   10 root     is           1024 Nov 29 12:13 Admin
drwxr-xr-x    2 root     is           1024 Nov 29 12:13 CVS
drwxr-xr-x    3 root     is           1024 Nov 29 12:13 Elements
drwxr-xr-x    4 root     is           1024 Nov 29 12:13 NoAuth
drwxr-xr-x    3 root     is           1024 Nov 29 12:13 Search
drwxr-xr-x    5 root     is           1024 Nov 29 12:13 SelfService
drwxr-xr-x    5 root     is           1024 Nov 29 12:13 Ticket
drwxr-xr-x    3 root     is           1024 Nov 29 12:13 User
-rwxr-xr-x    1 root     is           1918 Nov  6 16:06 autohandler
-rwxr-xr-x    1 root     is            684 Nov  6 16:06 index.html
-rw-rw-r--    1 andrejko andrejko       84 Dec  4 08:32 test.html
[root@twtlnx HTML-Mason-1.04]# 


The Apache configuration looks like:

	PerlSetVar MasonCompRoot /wwwi
	PerlSetVar MasonDataDir /opt/rt2/WebRT/sessiondata
	PerlModule Apache::DBI
	PerlModule Apache::Registry
	PerlModule HTML::Mason::ApacheHandler
	PerlFreshRestart On
	PerlRequire /opt/rt2/bin/webmux.pl
	
	<Location /is/app/rt>
	SetHandler perl-script
	PerlHandler HTML::Mason::ApacheHandler
	Options +ExecCGI +Indexes
	</Location>	



Thanks,
Erik




From krikke at macatawa.org  Tue Dec  4 11:34:48 2001
From: krikke at macatawa.org (Josh Krikke)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] Index.html not found
In-Reply-To: <914E67EC8CE4D211881900A0C93C58606015B7@mail.transwesttel.com>
References: <914E67EC8CE4D211881900A0C93C58606015B7@mail.transwesttel.com>
Message-ID: <E16BIXW-0001PP-00@pimp>

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

IIRC, Mason doesn't like symbolic links...

On Tuesday 04 December 2001 11:21 am, Erik Andrejko wrote:
> I am experiencing the following trouble with RT2.0.9 and HTML::Mason
> 1.0.4.
>
> When I attempt to open the WebRT page I receive the error:
>
> Not Found
> The requested URL /is/app/rt/index.html was not found on this server.
>
> Apache/1.3.22 Server at wwwi.transwesttel.com Port 80
>
> In the error log is the following:
>
> [Tue Dec  4 11:13:26 2001] [warn] [Mason] Cannot resolve file to
> component: /www/wwwi.transwesttel.com/html/is/app/rt/index.html (is file
> outside component root?)
>
> Now I have the following symbolic links:
>
> /wwwi -> /www/wwwi.transwesttel.com/html
> /wwwi/is/app/rt -> /opt/rt2/WebRT/html/
>
> and
>
> [root@twtlnx HTML-Mason-1.04]# ls -la /wwwi/is/app/rt
> lrwxrwxrwx    1 root     root           20 Nov 29 13:22 /wwwi/is/app/rt
> -> /opt/rt2/WebRT/html/
> [root@twtlnx HTML-Mason-1.04]# ls -la /wwwi/is/app/rt/
> total 14
> drwxrwxr-x   10 root     is           1024 Dec  4 08:32 .
> drwxr-xr-x    5 root     root         1024 Nov 29 12:41 ..
> drwxr-xr-x   10 root     is           1024 Nov 29 12:13 Admin
> drwxr-xr-x    2 root     is           1024 Nov 29 12:13 CVS
> drwxr-xr-x    3 root     is           1024 Nov 29 12:13 Elements
> drwxr-xr-x    4 root     is           1024 Nov 29 12:13 NoAuth
> drwxr-xr-x    3 root     is           1024 Nov 29 12:13 Search
> drwxr-xr-x    5 root     is           1024 Nov 29 12:13 SelfService
> drwxr-xr-x    5 root     is           1024 Nov 29 12:13 Ticket
> drwxr-xr-x    3 root     is           1024 Nov 29 12:13 User
> -rwxr-xr-x    1 root     is           1918 Nov  6 16:06 autohandler
> -rwxr-xr-x    1 root     is            684 Nov  6 16:06 index.html
> -rw-rw-r--    1 andrejko andrejko       84 Dec  4 08:32 test.html
> [root@twtlnx HTML-Mason-1.04]#
>
>
> The Apache configuration looks like:
>
> 	PerlSetVar MasonCompRoot /wwwi
> 	PerlSetVar MasonDataDir /opt/rt2/WebRT/sessiondata
> 	PerlModule Apache::DBI
> 	PerlModule Apache::Registry
> 	PerlModule HTML::Mason::ApacheHandler
> 	PerlFreshRestart On
> 	PerlRequire /opt/rt2/bin/webmux.pl
>
> 	<Location /is/app/rt>
> 	SetHandler perl-script
> 	PerlHandler HTML::Mason::ApacheHandler
> 	Options +ExecCGI +Indexes
> 	</Location>
>
>
>
> Thanks,
> Erik
>
>
>
> _______________________________________________
> rt-users mailing list
> rt-users@lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users

- -- 
- ---------------------------------------
Josh Krikke	krikke@macatwa.org
Systems Administrator
76 1/2 E. 8th St
Holland, MI 49423
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From matthew.zeier at thirdcoast.net  Tue Dec  4 14:18:08 2001
From: matthew.zeier at thirdcoast.net (matthew zeier)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] change user email changes requested tickets
Message-ID: <031301c17cf8$684db020$0b16160a@Desktop>


I've had a couple users who have changed their email addresses.  Now when
they goto the Start page, they don't see any of their requested tickets.

What tables need updating in the database?


--
matthew zeier - "In mathematics you don't understand things.  You just
get used to them." - John von Newmann



From jesse at bestpractical.com  Tue Dec  4 14:42:35 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] change user email changes requested tickets
In-Reply-To: <031301c17cf8$684db020$0b16160a@Desktop>; from matthew.zeier@thirdcoast.net on Tue, Dec 04, 2001 at 11:18:08AM -0800
References: <031301c17cf8$684db020$0b16160a@Desktop>
Message-ID: <20011204144235.Y2251@pallas.fsck.com>

You should just need to update the user's email address in the 'users' section
of the web admin tool.


On Tue, Dec 04, 2001 at 11:18:08AM -0800, matthew zeier wrote:
> 
> 
> I've had a couple users who have changed their email addresses.  Now when
> they goto the Start page, they don't see any of their requested tickets.
> 
> What tables need updating in the database?
> 
> 
> --
> matthew zeier - "In mathematics you don't understand things.  You just
> get used to them." - John von Newmann
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users@lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.


From matthew.zeier at thirdcoast.net  Tue Dec  4 15:15:54 2001
From: matthew.zeier at thirdcoast.net (matthew zeier)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] change user email changes requested tickets
References: <031301c17cf8$684db020$0b16160a@Desktop> <20011204144235.Y2251@pallas.fsck.com>
Message-ID: <03e201c17d00$7a8b8340$0b16160a@Desktop>


> You should just need to update the user's email address in the 'users'
section
> of the web admin tool.

I did and that's when all the other tickets disappeared.  If I change it
back to what it used to be, I can see my requested tickets.  Any thoughts?


>
>
> On Tue, Dec 04, 2001 at 11:18:08AM -0800, matthew zeier wrote:
> >
> >
> > I've had a couple users who have changed their email addresses.  Now
when
> > they goto the Start page, they don't see any of their requested tickets.
> >
> > What tables need updating in the database?
> >
> >
> > --
> > matthew zeier - "In mathematics you don't understand things.  You just
> > get used to them." - John von Newmann
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users@lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
> --
> http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.
>



From jesse at bestpractical.com  Tue Dec  4 15:18:32 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] Adding new indexes in 2.0.9 to pre-existing 2.0.9 database
In-Reply-To: <AC74BE89A225D511817100B0D03D561C04FB0771@NYEXCHG01>; from EMandel@worldnow.com on Mon, Dec 03, 2001 at 08:45:32AM -0500
References: <AC74BE89A225D511817100B0D03D561C04FB0771@NYEXCHG01>
Message-ID: <20011204151832.C2251@pallas.fsck.com>

So, the best I can offer is for you is a suggestion that you diff
the schemas from 2.0.7 and 2.0.9.  The new "ADD INDEX" lines
can be inserted from the mysql command shell  (mysql rt)

	-j


On Mon, Dec 03, 2001 at 08:45:32AM -0500, Eric Mandel wrote:
> Hi,
> 
> I just upgraded from 2.0.7 to 20.9 and everything seems great. Thanks for
> the new enhancements Jesse. There's one thing that I would like to implement
> that I think didn't happen during the upgrade. I remember reading about some
> new indexes for a MySQL database. During make upgrade, I don't think they
> were added. Is there a .sql command file that just includes the statements
> to add the indexes. Is that all that's need to add them?
> 
> Thanks.
> 
> Eric Mandel
> WorldNow
>  
> Enabling media companies to build powerful new businesses on the Internet.
>  
> 	This message may contain confidential and/or privileged information.
> If you are not the addressee or authorized to receive this for the
> addressee, you must not use, copy, disclose or take any action based on this
> message or any information herein. If you have received this message in
> error, please advise the sender immediately by reply e-mail and delete this
> message. Thank you for your cooperation.
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users@lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.


From EAndrejko at transwesttel.com  Tue Dec  4 12:07:04 2001
From: EAndrejko at transwesttel.com (Erik Andrejko)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] Index.html not found
Message-ID: <914E67EC8CE4D211881900A0C93C58606015B8@mail.transwesttel.com>

The login screen now works.  However when I attempt to log in I get an
error:

Mason error

error in file:   /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record.pm

  line 789:  Can't call method "SimpleQuery" on an undefined value 
 
context:   ...   
785:  my $self = shift; 
786:  my $QueryString = shift; 
787:  my @bind_values = (@_); 
788:   
789:  my $sth = $self->_Handle->SimpleQuery($QueryString, @bind_values); 
790:   
791:  #TODO this only gets the first row. we should check if there are more.

792:   
793:  eval { 
...   
 
component stack:   /autohandler
 
code stack:
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record.pm:720
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record/Cachable.pm:71
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record.pm:740
/opt/rt2/lib/RT/CurrentUser.pm:179
/opt/rt2/WebRT/sessiondata/obj/autohandler:43
error while executing /autohandler:
Can't call method "SimpleQuery" on an undefined value at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record.pm line 789.
HTML::Mason::Interp::__ANON__('Can\'t call method "SimpleQuery" on an
undefined value at /usr/l...') called at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record.pm line 789
DBIx::SearchBuilder::Record::_LoadFromSQL('RT::CurrentUser=HASH(0x8641100)',
'SELECT  * FROM Users WHERE id = ?', '') called at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record.pm line 720
DBIx::SearchBuilder::Record::LoadByCols('RT::CurrentUser=HASH(0x8641100)',
'id', '') called at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record/Cachable.pm line 71
DBIx::SearchBuilder::Record::Cachable::LoadByCols('RT::CurrentUser=HASH(0x86
41100)', 'id', '') called at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record.pm line 740
DBIx::SearchBuilder::Record::LoadById('RT::CurrentUser=HASH(0x8641100)', '')
called at /opt/rt2/lib/RT/CurrentUser.pm line 179
RT::CurrentUser::Load('RT::CurrentUser=HASH(0x8641100)', '') called at
/opt/rt2/WebRT/sessiondata/obj/autohandler line 43
HTML::Mason::Commands::__ANON__('pass', '', 'user', '') called at
/usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8640f2
0)', 'pass', '', 'user', '') called at
/usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm
line 653
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x863ec
34)', 'HASH(0x863eebc)',
'HTML::Mason::Component::FileBased=HASH(0x8640f20)', 'pass', '', 'user', '')
called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159
require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm
line 159
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x863ec
34)', '/index.html', 'pass', '', 'user', '') called at
/usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 914
HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HAS
H(0x863e514)', 'Apache=SCALAR(0x863e97c)',
'HTML::Mason::Request::ApacheHandler=HASH(0x863ec34)', undef) called at
/usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560
require 0 called at
/usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
0x863e514)', 'Apache=SCALAR(0x863e97c)') called at
/usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 1019
HTML::Mason::ApacheHandler::handler('/is/app/rt/index.html',
'Apache=SCALAR(0x863e97c)', 'Apache=SCALAR(0x863e97c)') called at /dev/null
line 0
require 0 called at /dev/null line 0

 

> -----Original Message-----
> From:	Josh Krikke [SMTP:krikke@macatawa.org]
> Sent:	Tuesday, December 04, 2001 9:35 AM
> To:	Erik Andrejko; 'rt-users@lists.fsck.com'
> Subject:	Re: [rt-users] Index.html not found
> 
> -----BEGIN PGP SIGNED MESSAGE-----
> Hash: SHA1
> 
> IIRC, Mason doesn't like symbolic links...
> 
> On Tuesday 04 December 2001 11:21 am, Erik Andrejko wrote:
> > I am experiencing the following trouble with RT2.0.9 and HTML::Mason
> > 1.0.4.
> >
> > When I attempt to open the WebRT page I receive the error:
> >
> > Not Found
> > The requested URL /is/app/rt/index.html was not found on this server.
> >
> > Apache/1.3.22 Server at wwwi.transwesttel.com Port 80
> >
> > In the error log is the following:
> >
> > [Tue Dec  4 11:13:26 2001] [warn] [Mason] Cannot resolve file to
> > component: /www/wwwi.transwesttel.com/html/is/app/rt/index.html (is file
> > outside component root?)
> >
> > Now I have the following symbolic links:
> >
> > /wwwi -> /www/wwwi.transwesttel.com/html
> > /wwwi/is/app/rt -> /opt/rt2/WebRT/html/
> >
> > and
> >
> > [root@twtlnx HTML-Mason-1.04]# ls -la /wwwi/is/app/rt
> > lrwxrwxrwx    1 root     root           20 Nov 29 13:22 /wwwi/is/app/rt
> > -> /opt/rt2/WebRT/html/
> > [root@twtlnx HTML-Mason-1.04]# ls -la /wwwi/is/app/rt/
> > total 14
> > drwxrwxr-x   10 root     is           1024 Dec  4 08:32 .
> > drwxr-xr-x    5 root     root         1024 Nov 29 12:41 ..
> > drwxr-xr-x   10 root     is           1024 Nov 29 12:13 Admin
> > drwxr-xr-x    2 root     is           1024 Nov 29 12:13 CVS
> > drwxr-xr-x    3 root     is           1024 Nov 29 12:13 Elements
> > drwxr-xr-x    4 root     is           1024 Nov 29 12:13 NoAuth
> > drwxr-xr-x    3 root     is           1024 Nov 29 12:13 Search
> > drwxr-xr-x    5 root     is           1024 Nov 29 12:13 SelfService
> > drwxr-xr-x    5 root     is           1024 Nov 29 12:13 Ticket
> > drwxr-xr-x    3 root     is           1024 Nov 29 12:13 User
> > -rwxr-xr-x    1 root     is           1918 Nov  6 16:06 autohandler
> > -rwxr-xr-x    1 root     is            684 Nov  6 16:06 index.html
> > -rw-rw-r--    1 andrejko andrejko       84 Dec  4 08:32 test.html
> > [root@twtlnx HTML-Mason-1.04]#
> >
> >
> > The Apache configuration looks like:
> >
> > 	PerlSetVar MasonCompRoot /wwwi
> > 	PerlSetVar MasonDataDir /opt/rt2/WebRT/sessiondata
> > 	PerlModule Apache::DBI
> > 	PerlModule Apache::Registry
> > 	PerlModule HTML::Mason::ApacheHandler
> > 	PerlFreshRestart On
> > 	PerlRequire /opt/rt2/bin/webmux.pl
> >
> > 	<Location /is/app/rt>
> > 	SetHandler perl-script
> > 	PerlHandler HTML::Mason::ApacheHandler
> > 	Options +ExecCGI +Indexes
> > 	</Location>
> >
> >
> >
> > Thanks,
> > Erik
> >
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users@lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> 
> - -- 
> - ---------------------------------------
> Josh Krikke	krikke@macatwa.org
> Systems Administrator
> 76 1/2 E. 8th St
> Holland, MI 49423
> -----BEGIN PGP SIGNATURE-----
> Version: GnuPG v1.0.6 (GNU/Linux)
> Comment: For info see http://www.gnupg.org
> 
> iD8DBQE8DPs2j0GVSWTdldsRAh39AJ9uqskT0d1dkMtA8hDKtF4o0W8kQwCeJKHs
> Q6RczJ7UEb92+ToXxGZsW2s=
> =JVKk
> -----END PGP SIGNATURE-----
> 
> _______________________________________________
> rt-users mailing list
> rt-users@lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users


From jesse at bestpractical.com  Tue Dec  4 15:21:47 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Sun Apr 11 16:09:40 2004
Subject: Fwd: [rt-users] New Install question
In-Reply-To: <20011203080308.A330@moreton.com.au>; from pdh@snapgear.com on Mon, Dec 03, 2001 at 08:03:08AM +1000
References: <5.1.0.14.2.20011201193857.033a7f80@csibriarcliff.org> <20011203080308.A330@moreton.com.au>
Message-ID: <20011204152147.D2251@pallas.fsck.com>



On Mon, Dec 03, 2001 at 08:03:08AM +1000, Phil Homewood wrote:
> > Now creating a database for RT.
> > Enter the mysql password for root:
> > Creating mysql database rt.
> > DBI->connect(dbname=;host=localhost) failed: Can't connect to local MySQL 
> > server through socket '/var/lib/mysql/mysql.sock' (111) at 
> > /usr/local/lib/perl5/site_perl/5.6.1/DBIx/DataSource/Driver.pm line 74
> 
> "dbname=". Maybe some kind of parsing bug in DBIx::DataSource::mysql....

I believe that's actually correct. that's before there's a db named 'rt' to connect to.  Mike's problem was, I believe either a permissions issue with /var/lib/mysql/mysql.sock being unreadable or mysql not running.


> 
> _______________________________________________
> rt-users mailing list
> rt-users@lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.


From jesse at bestpractical.com  Tue Dec  4 15:23:03 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] Two questions:  comments-to-ccfolk, statistics cgi... where to run
In-Reply-To: <20011202003553.A24702@intrinsic.com>; from bam@intrinsic.com on Sun, Dec 02, 2001 at 12:35:53AM -0800
References: <20011202003553.A24702@intrinsic.com>
Message-ID: <20011204152303.E2251@pallas.fsck.com>



On Sun, Dec 02, 2001 at 12:35:53AM -0800, Brian McClendon wrote:
> I'm running 2.0.7 on RH 7.1.
> 
> I think I've read all the docs for 1.0/2.0, but I'm sure I
> missed something.  I currently have global scrips:
>   OnCreate AutoreplyToRequestors with template Autoreply  
>   OnCorrespond NotifyAllWatchers with template Correspondence  
>   OnResolve NotifyRequestors with template Resolved  
>   OnComment NotifyAdminCcsAsComment with template AdminComment  
>   OnCreate NotifyAllWatchers with template Correspondence  
> 
> Yet a comment does not get sent to CCers, only watchers of the queue.
> I tried "OnComment, NotifyAllWatchers", but this sends mail to the
> Requestor also, and that is not what I intended.

Ccs are treated as ~equivalent to requestors. if you want someone to get
comments, you probably want them to be an admincc.

-- 
http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.


From jesse at bestpractical.com  Tue Dec  4 15:38:31 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] change user email changes requested tickets
In-Reply-To: <03e201c17d00$7a8b8340$0b16160a@Desktop>; from matthew.zeier@thirdcoast.net on Tue, Dec 04, 2001 at 12:15:54PM -0800
References: <031301c17cf8$684db020$0b16160a@Desktop> <20011204144235.Y2251@pallas.fsck.com> <03e201c17d00$7a8b8340$0b16160a@Desktop>
Message-ID: <20011204153831.H2251@pallas.fsck.com>

It's possible that those tickets were created with the user as an "email address" watcher, rather than as an actual RT user. 

You might be able to make this happy by doing a search for all the tickets
that have the user's address as a requestor and adding and deleting 
requestors as appropriate.  As of 2.0.9, RT makes sure that a requestor
is _always_ a user and never just an email address.


	-j



On Tue, Dec 04, 2001 at 12:15:54PM -0800, matthew zeier wrote:
> 
> 
> > You should just need to update the user's email address in the 'users'
> section
> > of the web admin tool.
> 
> I did and that's when all the other tickets disappeared.  If I change it
> back to what it used to be, I can see my requested tickets.  Any thoughts?
> 
> 
> >
> >
> > On Tue, Dec 04, 2001 at 11:18:08AM -0800, matthew zeier wrote:
> > >
> > >
> > > I've had a couple users who have changed their email addresses.  Now
> when
> > > they goto the Start page, they don't see any of their requested tickets.
> > >
> > > What tables need updating in the database?
> > >
> > >
> > > --
> > > matthew zeier - "In mathematics you don't understand things.  You just
> > > get used to them." - John von Newmann
> > >
> > >
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users@lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > >
> >
> > --
> > http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.
> >
> 
> 

-- 
http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.


From krikke at macatawa.org  Tue Dec  4 15:49:41 2001
From: krikke at macatawa.org (Josh Krikke)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] Index.html not found
In-Reply-To: <914E67EC8CE4D211881900A0C93C58606015B8@mail.transwesttel.com>
References: <914E67EC8CE4D211881900A0C93C58606015B8@mail.transwesttel.com>
Message-ID: <E16BMVm-0002A9-00@rahl.awwnuts.com>

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

What version of SearchBuilder are you using?

Make sure it is the most current version...

On Tuesday 04 December 2001 12:07 pm, Erik Andrejko wrote:
> The login screen now works.  However when I attempt to log in I get an
> error:
>
> Mason error
>
> error in file:  
> /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record.pm
>
>   line 789:  Can't call method "SimpleQuery" on an undefined value
>
> context:   ...
> 785:  my $self = shift;
> 786:  my $QueryString = shift;
> 787:  my @bind_values = (@_);
> 788:
> 789:  my $sth = $self->_Handle->SimpleQuery($QueryString, @bind_values);
> 790:
> 791:  #TODO this only gets the first row. we should check if there are
> more.
>
> 792:
> 793:  eval {
> ...
>
> component stack:   /autohandler
>
> code stack:
> /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record.pm:720
> /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record/Cachable.pm:71
> /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record.pm:740
> /opt/rt2/lib/RT/CurrentUser.pm:179
> /opt/rt2/WebRT/sessiondata/obj/autohandler:43
> error while executing /autohandler:
> Can't call method "SimpleQuery" on an undefined value at
> /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record.pm line 789.
> HTML::Mason::Interp::__ANON__('Can\'t call method "SimpleQuery" on an
> undefined value at /usr/l...') called at
> /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record.pm line 789
> DBIx::SearchBuilder::Record::_LoadFromSQL('RT::CurrentUser=HASH(0x8641100)'
>, 'SELECT  * FROM Users WHERE id = ?', '') called at
> /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record.pm line 720
> DBIx::SearchBuilder::Record::LoadByCols('RT::CurrentUser=HASH(0x8641100)',
> 'id', '') called at
> /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record/Cachable.pm line
> 71
> DBIx::SearchBuilder::Record::Cachable::LoadByCols('RT::CurrentUser=HASH(0x8
>6 41100)', 'id', '') called at
> /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record.pm line 740
> DBIx::SearchBuilder::Record::LoadById('RT::CurrentUser=HASH(0x8641100)',
> '') called at /opt/rt2/lib/RT/CurrentUser.pm line 179
> RT::CurrentUser::Load('RT::CurrentUser=HASH(0x8641100)', '') called at
> /opt/rt2/WebRT/sessiondata/obj/autohandler line 43
> HTML::Mason::Commands::__ANON__('pass', '', 'user', '') called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8640f
>2 0)', 'pass', '', 'user', '') called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
> require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm
> line 653
> HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x863e
>c 34)', 'HASH(0x863eebc)',
> 'HTML::Mason::Component::FileBased=HASH(0x8640f20)', 'pass', '', 'user',
> '') called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159
> require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm
> line 159
> HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x863e
>c 34)', '/index.html', 'pass', '', 'user', '') called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 914
> HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HA
>S H(0x863e514)', 'Apache=SCALAR(0x863e97c)',
> 'HTML::Mason::Request::ApacheHandler=HASH(0x863ec34)', undef) called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560
> require 0 called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560
> HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH
>( 0x863e514)', 'Apache=SCALAR(0x863e97c)') called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 1019
> HTML::Mason::ApacheHandler::handler('/is/app/rt/index.html',
> 'Apache=SCALAR(0x863e97c)', 'Apache=SCALAR(0x863e97c)') called at /dev/null
> line 0
> require 0 called at /dev/null line 0
>

- -- 
Josh Krikke	krikke@macatwa.org
MacNet Sysadmin	Holland, MI
GnuPG Fingerprint:  AC6F 13AC F945 CC45 BDFC 509E 8F41 9549 64DD 95DB
Get my public key at http://www.macatawa.org/~krikke/my_public_key
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Version: GnuPG v1.0.6 (GNU/Linux)
Comment: For info see http://www.gnupg.org

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z9Y0veHSkJX+44BCtgZYJu0=
=zB46
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From gilbert at 8020softwaretools.com  Tue Dec  4 15:45:02 2001
From: gilbert at 8020softwaretools.com (Steve Gilbert)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] RT 2.0.9...modifying statuses
Message-ID: <Pine.LNX.4.21.0112041224450.16365-100000@rc.explosive.net>

Jesse,
	I was wondering if you (or anyone else in the know) could
comment a little further on this topic.  Is the unsupported issue
only adding new statuses to the array, or could it also potentially
break things to just change the names of the existing statuses?  Has
anyone out there given this a shot?  The only 2.0.9 installation I
have at hand right now is in quasi-kinda-sorta-production mode, and
it would be bad to break it (still trying to "sell" it to the powers
that be...oh so close).
	If I could simply change the names of the existing statuses,
that would be a nice win.  If I could add one extra status, that would
be a huge win.  Thanks so much for any insight.

>Yeah. but I still don't recommend it ;)
>
>
>On Thu, Nov 22, 2001 at 06:35:21PM -0800, matthew zeier wrote:
>> 
>> 
>> > There's an array defined in lib/RT/Queue.pm.  But it's really really
>> > unsupported.  It's the first part of some work I was doing for a
>client
>> who
>> > ended up not paying :/
>> 
>> Just add to
>> 
>> @STATUS = qw(new open stalled resolved dead);
>> 
>> ?
>> 
>> - mz

-- 
Steve Gilbert             gilbert@8020softwaretools.com
80/20 Software Tools      www.8020softwaretools.com




From mdisney at ecdev.fedex.com  Tue Dec  4 15:54:33 2001
From: mdisney at ecdev.fedex.com (Matt Disney)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] SetHandler vs. AddHandler
Message-ID: <200112042054.fB4KsYg14986@nfsb.ecdev.fedex.com>

In the installation instructions for RT2, I believe the example setup
uses "SetHandler perl-script" in the <Location> section. Is there
any particular advantage to using SetHandler over 
"AddHandler perl-script .html"?  I ask because I've found that if
I want to use php in the RT virtual host, the AddHandler is 
preferable to the SetHandler.

Thanks,
Matt


From Kendric.Beachey at garmin.com  Tue Dec  4 16:25:44 2001
From: Kendric.Beachey at garmin.com (Beachey, Kendric)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] e-mail addresses case sensitive--any way to defeat this?
Message-ID: <200112042125.PAA26682@dresden.garmin.com>

I have some users set up in RT with their e-mail addresses set per our
corporate standard, which is firstname.lastname@garmin.com.  I've noticed
that if a user sends something to RT from a mail client that reports their
address as Firstname.Lastname@garmin.com, RT will not recognize them and
will create a new user account for them.

Is there a way to tell RT to treat addresses on incoming e-mail as being
case insensitive?

I'm running 2.0.7 on Mandrake 8.1, having compiled perl and apache from
scratch instead of using the pre-packaged versions.

--
Kendric Beachey
 
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From pdh at snapgear.com  Tue Dec  4 16:43:38 2001
From: pdh at snapgear.com (Phil Homewood)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] e-mail addresses case sensitive--any way to defeat this?
In-Reply-To: <200112042125.PAA26682@dresden.garmin.com>
References: <200112042125.PAA26682@dresden.garmin.com>
Message-ID: <20011205074338.T1668@moreton.com.au>

Beachey, Kendric wrote:
> Is there a way to tell RT to treat addresses on incoming e-mail as being
> case insensitive?

Edit config.pm, look for sub CanonicalizeAddress.

Change the line "return ($email)" to "return lc($email)".



From jesse at bestpractical.com  Tue Dec  4 17:04:02 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] e-mail addresses case sensitive--any way to defeat this?
In-Reply-To: <200112042125.PAA26682@dresden.garmin.com>; from Kendric.Beachey@garmin.com on Tue, Dec 04, 2001 at 03:25:44PM -0600
References: <200112042125.PAA26682@dresden.garmin.com>
Message-ID: <20011204170402.J2251@pallas.fsck.com>

You're running RT on postgres.  I've actually been working on just
this issue over the past several days.  Haul down the latest 
DBIx-Searchbuilder and RT prereleases from http://www.fsck.com/pub/rt/devel 
and tell me if this magically fixes the problem.   Additionally, it should
improve performance just a bit... ;)

	-j


On Tue, Dec 04, 2001 at 03:25:44PM -0600, Beachey, Kendric wrote:
> I have some users set up in RT with their e-mail addresses set per our
> corporate standard, which is firstname.lastname@garmin.com.  I've noticed
> that if a user sends something to RT from a mail client that reports their
> address as Firstname.Lastname@garmin.com, RT will not recognize them and
> will create a new user account for them.
> 
> Is there a way to tell RT to treat addresses on incoming e-mail as being
> case insensitive?
> 
> I'm running 2.0.7 on Mandrake 8.1, having compiled perl and apache from
> scratch instead of using the pre-packaged versions.
> 
> --
> Kendric Beachey
>  

-- 
http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.


From gilbert at 8020softwaretools.com  Tue Dec  4 18:06:54 2001
From: gilbert at 8020softwaretools.com (Steve Gilbert)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] Changing hostname/IP and broken HTML
Message-ID: <Pine.LNX.4.21.0112041451330.16491-200000@rc.explosive.net>

Hi folks,

I'm having two problems which may or may not be related...

The basics:
RT 2.0.9
Solaris 8
Perl 5.6.1
Apache 1.3.22
MySQL 3.23.44

First, through no decision of my own, I just had to change the
hostname and IP address of this machine.  After doing this, I
went through my whole RT install and searched for any mention of
the old hostname and changed it anywhere it turned up.  Ditto for
Apache and MySQL (although I know very little about MySQL).  Things
seem to be working fine, but I wanted to ask here and see if there
is any issue with this that I might have overlooked.  Anyone done
this before?

Now the real problem...I *think* this might have just started when
I made the hostname change, but I really can't confirm that for sure.
Anyway, when I bring up my login screen, the HTML that is returned
is not complete...there is no </body> or </html> tags at the end,
which causes some browsers to hang.  You can hit Stop and the the
page is fine, but I need to figure out what's going on.  This only
happens on the login screen...all other pages load fine.  I will
attach a copy of the index.html that it gives me.

Thanks for any help with this!!!

-- 
Steve Gilbert             gilbert@8020softwaretools.com
80/20 Software Tools      www.8020softwaretools.com

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From jesse at bestpractical.com  Tue Dec  4 18:46:33 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] RT 2.0.9...modifying statuses
In-Reply-To: <Pine.LNX.4.21.0112041224450.16365-100000@rc.explosive.net>; from gilbert@8020softwaretools.com on Tue, Dec 04, 2001 at 12:45:02PM -0800
References: <Pine.LNX.4.21.0112041224450.16365-100000@rc.explosive.net>
Message-ID: <20011204184633.P2251@pallas.fsck.com>



On Tue, Dec 04, 2001 at 12:45:02PM -0800, Steve Gilbert wrote:
> Jesse,
> 	I was wondering if you (or anyone else in the know) could
> comment a little further on this topic.  Is the unsupported issue
> only adding new statuses to the array, or could it also potentially
> break things to just change the names of the existing statuses?  Has
> anyone out there given this a shot?  The only 2.0.9 installation I
> have at hand right now is in quasi-kinda-sorta-production mode, and
> it would be bad to break it (still trying to "sell" it to the powers
> that be...oh so close).
> 	If I could simply change the names of the existing statuses,
> that would be a nice win.  If I could add one extra status, that would
> be a huge win.  Thanks so much for any insight.


So, basically, adding statuses shouldn't really break anything. But there's
logic that does things based on ticket status.  Changing the names of existing
statuses could cause logic not to fire or to misfire.


> >On Thu, Nov 22, 2001 at 06:35:21PM -0800, matthew zeier wrote:
> >> 
> >> 
> >> > There's an array defined in lib/RT/Queue.pm.  But it's really really
> >> > unsupported.  It's the first part of some work I was doing for a
> >client
> >> who
> >> > ended up not paying :/
> >> 
> >> Just add to
> >> 
> >> @STATUS = qw(new open stalled resolved dead);
> >> 
> >> ?
> >> 
> >> - mz
> 
> -- 
> Steve Gilbert             gilbert@8020softwaretools.com
> 80/20 Software Tools      www.8020softwaretools.com
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users@lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.


From gilbert at 8020softwaretools.com  Tue Dec  4 19:19:43 2001
From: gilbert at 8020softwaretools.com (Steve Gilbert)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] Delete queues and groups?
Message-ID: <Pine.LNX.4.21.0112041617470.16564-100000@rc.explosive.net>

I'm just full of questions today.  I've seen this question
posted before, but never seen an answer to it.  How does one
go about deleting (not disabling) queues and groups?  Am I
just overlooking something obvious?  This is RT 2.0.9.
Thanks.

-- 
Steve Gilbert             gilbert@8020softwaretools.com
80/20 Software Tools      www.8020softwaretools.com




From pierre at global-village.net  Tue Dec  4 19:20:23 2001
From: pierre at global-village.net (Pierre Carette)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] DBI.pm and "required_version"
References: <Pine.LNX.4.21.0112041617470.16564-100000@rc.explosive.net>
Message-ID: <023d01c17d22$a22f6660$370a0a0a@globalvillage.net>

I got the following message when I try to run apache:

/usr/local/apache/bin/apachectl start
Syntax error on line 992 of /usr/local/apache/conf/httpd.conf:
Can't locate object method "require_version" via package "DBI" (perhaps you
forgot to load "DBI"?) at DBI.pm line 9.
Compilation failed in require at Apache/DBI.pm line 4.
BEGIN failed--compilation aborted at Apache/DBI.pm line 4.
Compilation failed in require at (eval 4) line 3.

The verions of ApacheDBI I have installed is 0.88. Do I need another
version?

Thanks,

Pierre



From jesse at bestpractical.com  Tue Dec  4 22:04:22 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] Delete queues and groups?
In-Reply-To: <Pine.LNX.4.21.0112041617470.16564-100000@rc.explosive.net>; from gilbert@8020softwaretools.com on Tue, Dec 04, 2001 at 04:19:43PM -0800
References: <Pine.LNX.4.21.0112041617470.16564-100000@rc.explosive.net>
Message-ID: <20011204220422.S2251@pallas.fsck.com>



On Tue, Dec 04, 2001 at 04:19:43PM -0800, Steve Gilbert wrote:
> I'm just full of questions today.  I've seen this question
> posted before, but never seen an answer to it.  How does one
> go about deleting (not disabling) queues and groups?  Am I
> just overlooking something obvious?  This is RT 2.0.9.

For groups, it's an oversight in the UI. For qeues, it's something that RT
is designed not to let you do.  By deleting a queue, you could easily break 
referential integrity.  If you absolutely need to get rid of  queue, you can
move all tickets (including resolved tickets out of the queue. Then,
manually delete entries from the following tables:

	ACLs
	Scrips
	KeywordSelects
	Watchers
	Queue


> Thanks.
> 
> -- 
> Steve Gilbert             gilbert@8020softwaretools.com
> 80/20 Software Tools      www.8020softwaretools.com
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users@lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.


From dewet at itouchlabs.com  Wed Dec  5 03:08:59 2001
From: dewet at itouchlabs.com (Dewet Diener)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] RT 2.0.9...modifying statuses
In-Reply-To: <20011204184633.P2251@pallas.fsck.com>
References: <Pine.LNX.4.21.0112041224450.16365-100000@rc.explosive.net> 
	<20011204184633.P2251@pallas.fsck.com>
Message-ID: <1007539739.30577.2.camel@insomnia.prv.dev.itouchnet.net>

On Wed, 2001-12-05 at 01:46, Jesse Vincent wrote:
> So, basically, adding statuses shouldn't really break anything. But there's
> logic that does things based on ticket status.  Changing the names of existing
> statuses could cause logic not to fire or to misfire.

We've changed our own statuses since about 2.0.7something, and its been
working admirably.  As you say, certain decisions screw up a bit (ie, we
have a status called 'requestor', meaning we're waiting for input from
the requestor.  If you reply to a ticket in that state, RT_System will
change the status to open, regardless), but I just haven't applied the
necessary time to take a look and fix it.

Dewet

-- 
Dewet Diener     dewet@itouchlabs.com     -o)
Systems Administrator     iTouch Labs     / \
Self-confessed geek and Linux fanatic    _\_v

SYN! ..... SYN! ACK! ..... ACK!
The mating call of the internet




From thorsten.sturm at gentleware.de  Wed Dec  5 05:21:14 2001
From: thorsten.sturm at gentleware.de (Thorsten Sturm)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] Problems finding index.html
Message-ID: <3C0DF51A.54041E1A@gentleware.de>

Hi,

I installed and configured RT 2.0.8 and it looks like it works almost
correct. I can login as root and create a new ticket. The ticket is
shown in the list. So I would assume, that the general functionality is
doing alright and even the connection to the DB is working.

But there are still 2 issues left, that are really annoying and I don't
know how to get rid of them.

1. Everytime an action leads to loading a directory name (which of
course means to load the index.html located in the specified directory),
all I get is the directory structure itself. A click on the index.html
contained in it, brings me to the designated page. How do I configure
Apache (?) to load the index.html immediately. This is how it is
configured now (just the RT related part);

    <IfModule mod_dir.c>
        DirectoryIndex index.cgi index.pl index.html
    </IfModule>
    Alias /icons/ /var/www/icons/
    Alias /rt2/ /opt/rt2/WebRT/html/
    PerlModule Apache::DBI
    PerlFreshRestart On
    PerlRequire /opt/rt2/bin/webmux.pl
    <Location /rt2>
        SetHandler perl-script
        PerlHandler RT::Mason
    </Location>

I also tried to use the DirectoryIndex command without being wrapped in
that if statement (I remember from somewhere that this should be the
command telling apache to load one of the specified files). But all this
has no effect. Be assured that I always stop and start my apache. Any
ideas?

2. I tried to add a new user. This seems to work fine. But using the
search option, I always get an error message telling me, that there is
no directory rt2/Admin/User/ ([error] [client 127.0.0.1] File does not
exist: /opt/rt2/WebRT/html/Admin/Users//). But when I try click on
"Users" in the configuration section, I get the directory structure of
it (see above). What's going wrong here?

Maybe my configuration is part of the problem. I installed RT 2.0.8 on a
Mandrake 7.2 machine. MySQL is working fine on it.

Any help would be appreciated.

Thanks

Thorsten

From psneto at telepar.com.br  Wed Dec  5 08:57:54 2001
From: psneto at telepar.com.br (Presciliano dos Santos Neto)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] Automatic reply From: field
Message-ID: <3D98391A7EA2D31192E5000629385A9606CCAAE1@correio.telepar.com.br>

Basic question: is possible to change the e-mail and include a name like
"Abuse Dept." in the From: field when autoreplying ? Is this an RT or
Sendmail attribute ?

TIA,

Presciliano



From cec2000 at mail.ru  Wed Dec  5 10:35:23 2001
From: cec2000 at mail.ru (Sergey Gurov)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] RT and CVS
Message-ID: <021201c17da2$74f9dab0$1600a8c0@mainoffice.cfc>

What kind of keyword should I use to update 'worked time' of ticket through
CVS in log?
'RT-Worked: xxxx' doesn't worked ;-)
ERROR: couldn't find a keyword selection matching 'Worked'


Sergey.
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From rjf170 at psu.edu  Wed Dec  5 06:21:16 2001
From: rjf170 at psu.edu (Ryan Ferry)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] Running RT2 with a remote database
Message-ID: <000a01c17d7e$f4b46960$0200000a@blah.net>

Hi,

I was trying to set up RT2, but I do not have mysql installed on the web server.  And since the server i'm installing it to is not that great, i'd rather not install it.  Also for security reasons.  We have another server just for databases running mysql.  It's a beefy machine, and if it's possible i would like to use that machine to store the database for RT2.  Is this possible?  If so, does anybody know how to do it?

Thanks,

Ryan Ferry
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From mdisney at ecdev.fedex.com  Wed Dec  5 11:12:42 2001
From: mdisney at ecdev.fedex.com (Matt Disney)
Date: Sun Apr 11 16:09:40 2004
Subject: [rt-users] Running RT2 with a remote database 
In-Reply-To: <000a01c17d7e$f4b46960$0200000a@blah.net> 
References: <000a01c17d7e$f4b46960$0200000a@blah.net>
Message-ID: <200112051612.fB5GCgQ22147@nfsa.ecdev.fedex.com>

I'm running RT2 on a different server than my database.

You'll need the mysql