[rt-users] RT HeadsUp, a quick statistical view for administrators.
jesse at bestpractical.com
Sat Sep 1 16:16:09 EDT 2001
I just dropped a version of the New component that should deal with this right.
Links to the actual tickets represented by various stats is definitely on the
list.... I need to think a little bit about what the 'right' best way
to combine some of the neat views I've been playing with is.
On Fri, Aug 31, 2001 at 02:00:23PM -0700, Karel P Kerezman wrote:
> On 28 Aug 2001 16:58:18 -0400, Jesse Vincent wrote:
> > As an example of how easy it is to concoct RT statistical reports, I've built
> > a basic statistical view of the RT database modeled on Teo's stats CGI.
> And it looks and works great IF you have at least one "new" ticket. If
> there are no "new" tickets, you get a Mason error screen. (Very
> neat-looking, I might point out, but still an error.)
> Most days I don't have any tickets marked as new, since I have my small
> band of merry men trained to set "open" when they create tickets via the
> web UI. Larger shops probably don't run into this problem, of course. =)
> One of these days when I'm feeling frisky I'll prettify the display
> (links, graphics, blah blah blah) but it'll do for a start. This should
> help going into budget talks with the PHB set...
> Karel P Kerezman, IS Admin Entercom Portland - http://zero.kgon.com
> If you find yourself in a hole, the first thing to do is stop diggin'.
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