[rt-users] Ticket Merge Issue
a2terra at yahoo.com
Wed Apr 3 12:13:56 EST 2002
In RT I can handily merge one ticket into another by
using the Relationships header. What I have found is,
that when I merge one ticket into another, the time
worked field is obliterated in the parent ticket.
Checked the articles for issues relating to 'merge'
and 'worked' (minutes) field but was unsucessful. Has
anyone else run into this and can point me in the
right direction to correct?
Please feel free to respond to me at: a2terra at yahoo.com
Date of Some Importance: May 10, 2002
Do You Yahoo!?
Yahoo! Tax Center - online filing with TurboTax
More information about the RT-Users