[rt-users] Who is a requestor?

Stephane Bortzmeyer bortzmeyer at nic.fr
Tue Aug 6 09:24:29 EDT 2002


On Tue, Aug 06, 2002 at 01:28:01PM +0300,
 Odhiambo Washington <wash at wananchi.biz> wrote 
 a message of 41 lines which said:

> I am trying to look for a way in which when a user creates a ticket via the web UI,
> s/he should either 
> 
> 1. Be made to "Own" the ticket automatically, or
> 
> 2. Be sent a Notify that s/he has a ticket (stupid, because they know it already)
> 
> 
> Really stupid sounding but my web UI users seem to want this ;-)

I believe that the FAQ does not let you much hope:

>Are you taking into account that RT should never mail the person
>performing the action? RT tries to be smart about this. E-mails are
>not sent to the people taking the actions. When you reply to the
>ticket, RT2 will not send you the reply since you are the one
>performing the action, and therefore know about it. It will only
>notify other users affected by that scrip.




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