[rt-users] Vacation reassignment
nevans at fedex.com
Mon Aug 19 13:41:57 EDT 2002
Is it possible to temporarily reassign tickets to the AdminCCs when the
ticket owner is away?
When the owner of a ticket is away, the rest of the Admins of that queue
don't see the updates. So they sit until the owner returns...
I think a scrip something like:
On transaction where owner is <person on vacation>, notify AdminCCs,
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