Ayan R. Kayal
ayan.kayal at yale.edu
Thu Aug 22 10:24:19 EDT 2002
The RT name isn't stored in the database in RT2. If you change the RT
name in config.pm to rt.OURDOMAIN.com, it should fix the problem.
> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com] On Behalf Of Derek J. Balling
> Sent: Thursday, August 22, 2002 10:20 AM
> To: Rt-Users (E-mail)
> Subject: [rt-users] fsck...
> OK, I sent this to Jesse, but realized I might also be better
> off (and
> Jesse would be better off *grin*) if I sent this to the list itself.
> I had the old "webrt" debian package installed. In its configs, it'd
> asked me for "what to call the RT system", so I called it "ByramRT",
> because that seemed like a nice name. and then later promptly
> forgot all
> about it. When I moved to the 2.0.x tarball, I followed the
> which said "don't pollute the namespace, use your hostname". I then
> happily imported my data...keyed off ByramRT.
> Now I've got two names in the system (from the old system,
> and from the
> new system), and it's torqueing the entire thing as you can well
> imagine. Any time someone replies to, say "rt.OURDOMAIN.com
> #NNN", they
> get a response from "ByramRT #XXX", thanking them for
> starting a ticket
> up, etc. etc.
> Is there any clean way of solving this? Somehow I have the
> feeling this
> is going to be one of those "dump the DB, trash it and start
> over" but
> I'd really prefer NOT to do that.
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