[rt-users] StockAnswers Addin, Abuse, and dead ticket purging.
rmitzel at peer1.net
Tue Jan 15 10:51:20 EST 2002
Just a quick question...anyone ever used the contributed StockAnswers addin?
I was just setting it up, and it's quite neat (as to why I'll explain in a
sec), but I was curious...any way to insert a blank line in them? I made up
some stock answers, and it seems to crap out as soon as it hits a blank
line. (Robert Spier? You here?) :)
Also...anyone know what happened to the script that used to be in contrib
for purging dead tickets out of the db? I used to have it on my
developmental RT system, but then I had to reformat it...
And the third thing. One of the main reasons we use RT is because of our
abuse department, so I'm coming up with a whole howto for setting up RT for
abuse. I'm coming up with default scrips, etc etc...so if you have anything
to contribute, let me know and I'll add it in. I should have an alpha
version up in the next week or two. (I'm also working on enduser
documentation for RT that I'll be contributing to the main RT project!)
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