[rt-users] Bounce messages create tickets
y.fitterer at ram.ac.uk
Tue Jan 29 10:50:27 EST 2002
I didn't have a mail storm (this time - but had a rather nasty one a few months ago where
the filesystem ran out of space...), merely a bewildered postmaster that found himself in
a ticket he didn't really want!
The problem could potentially be painfull if we had loads of requests coming from outside
addresses, which we don't. But I would still like to be able to set RT to recognise
bounce messages, and treat them accordingly.
---- On 29 Jan 2002, at 7:46, matthew zeier wrote: ----
> I had this happen to me and within minutes had 50 new tickets. My only fix
> was change the rt incoming mail alias to myself for a bit.
> Perhaps a throttle feature is needed? More than x tickets in y seconds,
> stop processing and email administrator ?
> ----- Original Message -----
> From: "Yan Fitterer" <y.fitterer at ram.ac.uk>
> To: <rt-users at lists.fsck.com>
> Sent: Tuesday, January 29, 2002 1:44 AM
> Subject: [rt-users] Bounce messages create tickets
> > Hi all,
> > Just encountered a bit of an annoying behaviour:
> > 1) A user sends a new request
> > 2) RT sends an auto-responder
> > 3) Autoresponder bounces (mailbox full for ex.)
> > 4) Autoresponder is seen as a new request
> > 5) Postmaster of some remote gateway gets autoresponder on ticket creation
> > Has anybody had that problem before? If yes, is there a known fix?
> > Really what would be best to do, would be to identify "bounce" messages
> (the MAIL FROM in
> > the eveloppe is blank in those), and treat them appropriately.
> > Any other bright ideas on this one?
> > Thanks
> > Yan
> > --
> > Yan Fitterer
> > IT Manager, Royal Academy of Music
> > E-mail : y.fitterer at ram.ac.uk
> > Marylebone Rd, London, NW1 5HT
> > Phone (+44) 20 7873 7365 Fax (+44) 20 7873 7364
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
IT Manager, Royal Academy of Music
E-mail : y.fitterer at ram.ac.uk
Marylebone Rd, London, NW1 5HT
Phone (+44) 20 7873 7365 Fax (+44) 20 7873 7364
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