[rt-users] RE: dumpfile-to-rt-3.0 choking on attachment
rob.joost at knowledgenet.com
Fri Jun 18 12:48:09 EDT 2004
RT is a great Open Source tool; unfortunately, if I can't upgrade
without paying thousands of dollars then I can't use it. I'm not asking
for help in customizing this tool; however, a decent Open Source tool
needs to be upgradable without pulling teeth.
I am decent with perl and databases and all the tools used with RT but I
don't have the time to dissect this tool and beg for help in terms of
doing a simple upgrade.
If my company needs to pay thousands of dollars to do things like
upgrading, then they'll get Remedy and be done with it.
Otherwise, it was a great tool, a plus in Open Source.
14624 N. Scottsdale Road, #300
Scottsdale, AZ 85254
Phone: (480) 315-4841
Cell: (602) 920-6113
Email: rob.joost at knowledgenet.com
Why KnowledgeNet? Listen and learn from top customers -- Cisco, US
Postal Service, and EMC, to name a few!
NOTICE: This communication may contain privileged or other confidential information. If you are not the intended recipient or believe that you may have received this communication in error, please reply to the sender indicating that fact and delete the copy you received. Thank you.
More information about the RT-Users