[rt-users] How do I edit the autoreply?

Nils-Erik Svangård nisse at dc.ltu.se
Thu Sep 30 03:41:17 EDT 2004


Ruslan U. Zakirov wrote:

> Nils-Erik Svangård wrote:
>
>> Ruslan U. Zakirov wrote:
>>
>>> Nils-Erik Svangård wrote:
>>>
>>>> Hi!
>>>> How do I edit the autoreply?
>>>> I try to go to configure->global->templates but there is no 
>>>> templates there.
>>>
>>>
>>>
>>> You don't have rights too see/edit global templates.
>>>
>>>> When I check in the database, autoreply is there but with queue 
>>>> number =0.
>>>
> It's OK. '0' is "alias" for global queue.
>
>>>> How do I edit autoreply, do I have to change it by hand in the 
>>>> database?
>>>>
>>>
>> But I have superuser priviliges, and root isnt allowed to login since 
>
> Hmm, superuser priveleges should be enough.
>
>> all authentication is against the LDAP server. And also the root user 
>> vanished when I upgraded from RT2.0.5
>
> It should be considered as bug, what RT version do you have now?
> Also, can you send us DB query log that is generated when you touch 
> this page?

I have RT3.2.1 now, and I upgraded from RT2.0.15.
DB query log? From MySQL or RT? Where do I find it. I have set
Set($LogDir,'/var/log/rt3.2.1'); but that dir is empty, do I have to 
enable logging somewhere?

Arrg! It's frustrating with all the stuff that is almost working, but 
not quite!
/nisse


-- 
<+--//  							\\--+>
	       Datorcentralen Luelå tekniska universitet	  
	Name:	Nils-Erik Svangård	e-mail:	nisse at dc.ltu.se	  
	Ph:	+46-920-49244		URL:http://www.dc.ltu.se  
<+--\\								//--+>




More information about the RT-Users mailing list