[rt-users] rt-crontool --> rt_escalate
anthonyl at yorku.ca
Mon Apr 4 11:51:10 EDT 2005
For the rt-user, enter "rt-user" in the Unix login field. This can be
On Mon, 4 Apr 2005 Joseph_Micciche at Progressive.com wrote:
> RT 3.2.3 on RHEL 3.0.
> I am using the rt_escalate example in the wiki:
> http://wiki.bestpractical.com/index.cgi?ConfigureEscalationExample <--
> modified for our environment.
> The Linux owner of this script is rt-user. In RT, rt-user has global show
> and modify ticket rights. RT_System also has superuser and show and modify
> ticket rights.
> When I run this script from the command line as rt-user, it spits out the
> following error for each queue:
> No RT user found. Please consult your RT administrator.
> When I run it as root, it works fine.
> Obviously I'm missing something simple, but am not getting it. Any help is
> appreciated. (Running this daily as root is not an option, it has to be run
> as rt-user.)
> Joe Micciche
> RT Administrator and Developer training is coming to your town soon! (Boston, San Francisco, Austin, Sydney) Contact training at bestpractical.com for details.
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
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