[rt-users] Showing stalled tickets
mose at ns.cune.edu
Thu Apr 7 08:54:42 EDT 2005
On Thu, 7 Apr 2005, Tim Bishop wrote:
> I want to make stalled tickets show up in the "10 highest priority
> tickets I own" on the home screen, and when you click on a queue name
> under "Quick search".
They are easy changes. Copy rt3/share/html/Elements/MyRequests, MyTickets
and Quicksearch to the local tree and everywhere it has
Status = 'new' OR Status = 'open'
change it to
Status = 'new' OR Status = 'open' OR Status = 'stalled'
Russell Mosemann, Ph.D. * Computing Services * Concordia University, Nebraska
"Did you hear about the missionaries who went to witness to the
cannibals? The missionaries gave them their first taste of religion."
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