[rt-users] Reporting tools
barnesaw at ucrwcu.rwc.uc.edu
Thu Apr 7 11:45:42 EDT 2005
John Stoffel wrote:
>Andrew> I was wondering if there are any decent reporting tools for
>Andrew> RT. Ive tried statistics3.tgz from the ftp, but it doest quite
>Andrew> do what I need. I need to be able to do reports by owner as
>Andrew> well as queues. And perhaps groups too.
>I'm also looking into a reporting tool, but I'm still fighting with
>statistics 0.1.5 and my RT 3.2.2 installation. I can now get the
>basic table stats, but it hangs when I try to generate graphs.
If your are getting problems with the graphs showing as broken images, I
too ran across this. I think a downgrade on GD::Graph may fix this,
although I never went back to check this. Check the date that
statistics was built and get a version of GD::Graph from that time
period to check this out.
Raymond Walters College
University of Cincinnati
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