[rt-users] Eliminating email generated duplicate tickets?
rickr at rice.edu
Thu Aug 4 07:59:35 EDT 2005
Definitely possible, but I don't really have the coding skillz. Seems to
me that you would write user defined condition & action scrips that:
(1) Performed a search for tickets with the same subject created in the
last 24 hours, then
(2) Merge the current ticket with the ticket you found.
I'm not sure how to perform a ticket query as part of a user defined
scrip. It would be darn useful.
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