[rt-users] How can I get ANY ticket change to notify an Owner?
trick at adonis.net
Sun Aug 21 19:41:30 EDT 2005
No, normally requesters aren't notified of every change (which,
personally, I appreciate -- I wouldn't want to spam requesters with
every little change we make to their tickets).
However, you could send all those changes to them with some very simple
scrips. Most of the conditions and templates are already there for you.
Matt England wrote:
> How can I get ANY ticket change to notify an Owner?
> For example, while testing my RT site, I updated, as account X, the
> priority of a ticket owned by account Y. Account Y did not get
> notified by email the update of the priority.
> Should it? If not, how can I make notifications for any change in the
> ticket status, content, meta-data, etc?
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