[rt-users] Changes to allow selecting a requestor from drop down list

Jesse Vincent jesse at bestpractical.com
Sat Aug 27 21:12:50 EDT 2005




On Sat, Aug 27, 2005 at 07:50:39PM -0400, Todd Chapman wrote:
> > > We _do_ have a create ticket variant with user search built in that
> > > we'll mainline when we get a chance.
> > 
> > It's not the search that I need (and that I think someone else said
> > they needed as well): it's *grouping*.  I want the ticket to belong to
> > "Branch office 20", no matter which of that branch's people sent it in.
> > 

That sure sounds like you want to make the "Branch office 20" group a Cc
or Requestor of the ticket. Maybe a scrip to do an LDAP lookup on
create?



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