[rt-users] Approval Question
tob at brummix.de
Sun Dec 4 14:18:04 EST 2005
Hi RT Users,
a small Question for Approvals.
I have set up a approval Process successfully, but i'm not happy with
the responses back to the Requestor. It looks like the information back
to the Requestor (Approved or Rejected) are coming from a Template/Scrip
Action from the ___Approval Set...but i can't find where i can change this.
If a Approval Request is denied, the requestor gets a Mails like:
Subject: Ticket Rejected: Change Request 18:23
Your ticket has been rejected by username
So far so good. but if a Approval is accepted, the Requestor gets the following Mail back:
Subject: Ticket Rejected: Sunday Change Request
Your ticket has been approved by torsten.brumm.
This is confusing for the Users and i can't find where to change this...
Other approvals may be pending.
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