[rt-users] resolved time update
stevensc at nsuok.edu
Mon Dec 12 15:31:55 EST 2005
My users need to be able to manually set the Closed time of a ticket.
When the ticket is 'resolved'
the Closed field is set to the current time stamp. This is not what I
need. In my case the work would actually be completed some time before
the ticket is resolved in the RT system.
I have added a Closed field to the Tickets->#####->Dates screen. If
this form is used after the 'Resolved' action is taken. My user can set
the correct time of resolution.
I would like better than this. I am thinking that adding a form to the
'Resolved' page would be best, but I cannot see my way through to that
yet. ... (Meaning I don't have working code to do that yet.)
Do other people have a similar issue? What is the best way to get at
manual date resolution?
Thank so much.
|| stevensc at nsuok.edu | 918-456-5511x5955
|| Northeastern State University
|| 601 N. Grand | Tahlequah, Oklahoma 74464-2399
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