[rt-users] Time in main page
Jay R. Ashworth
jra at baylink.com
Wed Dec 21 14:43:59 EST 2005
On Wed, Dec 21, 2005 at 03:08:07PM -0000, Pedro Ponte wrote:
> I'm using RT in my company, and we have a strict policy about our
> SLA's. Our SLA is for 3 hours and 3 hours only.
> I was wondering If it is possible to customize the "10 newest unowned
> tickets..." or the lists of tickets to show the "Created" or the
> "Status Created" to be shown in minutes until 240 minutes, because
> when it says 3 hours it can be from 3:00 to 3:59...
Perhaps I'm crazy, but that seems to me to mean "if it gets to 'one
hour' you'd better get to it, and if it gets to 'two hours' it is now a
hot potato, and you'd better drop things to get to it", no? :-)
You can get the exact time or the fuzzy age, but I'm not sure there's a
knob to adjust the *degree* of fuzziness, which sounds like what you
Jay R. Ashworth jra at baylink.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274
"Space is called 'space' because there's so much *space* there."
- John Walker, of Fourmilab, on Trek's End
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