[rt-users] How to set priority from email header
ruslan.zakirov at gmail.com
Wed Dec 21 20:36:13 EST 2005
On 12/21/05, Jason Bachman <jason at bachman.cc> wrote:
> Hello all
> When a new ticket is opened via an email, I would like to: 1 - set the
> priority of the ticket based on the X-Priority: header of the email. 2 -
> Populate a custom field with the X-Priority: header field.
> I have not had much luck with searching the wiki on this one, and I am
> stumped as to how to read the email header.
> I also don't know much of anything about perl so if anyone has an
> example scrip that is close to this, or at least reads the email
> headers, I would appreciate a look at it.
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> Download a free sample chapter of RT Essentials from O'Reilly Media at http://rtbook.bestpractical.com
> WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
> San Francisco - Find out more at http://bestpractical.com/services/training.html
Best regards, Ruslan.
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