[rt-users] How to set priority from email header

Ruslan Zakirov ruslan.zakirov at gmail.com
Wed Dec 21 20:36:13 EST 2005


http://wiki.bestpractical.com/index.cgi?SetTicketPropertiesViaMail ?

On 12/21/05, Jason Bachman <jason at bachman.cc> wrote:
> Hello all
>
> When a new ticket is opened via an email, I would like to: 1 - set the
> priority of the ticket based on the X-Priority: header of the email. 2 -
> Populate a custom field with the X-Priority: header field.
>
> I have not had much luck with searching the wiki on this one, and I am
> stumped as to how to read the email header.
> I also don't know much of anything about perl so if anyone has an
> example scrip that is close to this, or at least reads the email
> headers, I would appreciate a look at it.
>
> Thanks,
> Jason
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--
Best regards, Ruslan.


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