[rt-users] where can I found "dictionary" in RT 3.5.5?
ruslan.zakirov at gmail.com
Thu Nov 10 11:31:13 EST 2005
IMHO for two years this is part of the WishList(see wiki)
On 11/10/05, Torsten Brumm <torsten.brumm at kuehne-nagel.com> wrote:
> Yes, this sounds also to me really usefull. I'm fighting at the moment with
> the same situation.
> Image the following: You are a helpdesk and you will choose under pressure
> the options:
> Category Type Item
> Software Apple Failure
> Software Apple Installation
> Software Apple Update
> Hardware HP Installation
> Hardware HP Repair
> Hardware HP Crash
> Telco D2 New Number
> Telco D2 Stolen
> If you now have a deeper look for the custom fields:
> 1. CF: Category -> Options are Software, Hardware and Telco. If you choose
> 2. CF: Type -> will only shows the Entries for HP in this case and if you
> choose one of them you get only
> 3. CF: Item -> the value from:Hardware:HP:Installation or Repair or Crash
> This is i think a really usefull feature....
> Thanks in advance
> : Torsten Brumm
> : IT Security Engineer
> : Kuehne + Nagel
> : HAM - MI-C
> : Ferdinand Strasse 29-33
> : 20095 Hamburg
> : +49 (40) 329 15 199
> : +49 (40) 329 15 500
> : torsten.brumm at kuehne-nagel.com
> : www.kn-portal.com
> : icq: 78258840
> > -----Ursprüngliche Nachricht-----
> > Von: rt-users-bounces at lists.bestpractical.com
> > [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag
> > von Todd Chapman
> > Gesendet: Donnerstag, 10. November 2005 15:16
> > An: Jan Hudec
> > Cc: rt-users at lists.bestpractical.com
> > Betreff: Re: [rt-users] where can I found "dictionary" in RT 3.5.5?
> > On Thu, Nov 10, 2005 at 07:44:28AM +0100, Jan Hudec wrote:
> > >
> > > I can't imagine how that would be useful. Perhaps I don't really
> > > understand what you mean. How do you want to use it?
> > >
> > > --
> > > Jan 'Bulb'
> > Hudec <bulb at ucw.cz>
> > I think what he wants is a custom field that has options that
> > change based on the selection in another custom field.
> > -Todd
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> > Buy your copy of our new book, RT Essentials, today!
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> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> Buy your copy of our new book, RT Essentials, today!
> Download a free sample chapter from http://rtbook.bestpractical.com
Best regards, Ruslan.
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