[rt-users] Re: Difficulty with the mailgate after upgrade to 3.6.1.
ruslan.zakirov at gmail.com
Wed Aug 9 11:52:24 EDT 2006
Check if mailgate command uses --action argument.
On 8/9/06, Frances Albemuth <frances.cincinattus at gmail.com> wrote:
> Apologies for the abortive post...
> I've been running 3.6.0rc2 for some time with good success, and
> interested in the new features as well as wanting to settle on a
> release instead of sticking with an RC, I upgraded to 3.6.1 yesterday.
> For the most part everything went smoothly enough, but somewhere
> along the way our mailgate broke. I'm receiving the classic:
> RT could not load a valid user, and RT's configuration does not allow
> for the creation of a new user for this email
> (alegititimateaddress at example.com).
> You might need to grant 'Everyone' the right 'CreateTicket' for the
> queue Tier II Support.
> I've verified that 'Everyone' has the right to CreateTicket both
> globally and specific to the queue in question. I'm having
> difficulties squeezing out a more detailed error. When I test
> rt-mailgate from the command line, there are no unique complaints
> sending to stdout, but of course the same error shows up in the RT
> administrators mail box, in the apache logs, and in syslog.
> Anyone have an idea of what might have gone awry here?
> Thanks in advance,
> On 8/9/06, Frances Albemuth <frances.cincinattus at gmail.com> wrote:
> > Hi all,
> > I've been running version 3.6.0rc2 for some time with
> Community help: http://wiki.bestpractical.com
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Best regards, Ruslan.
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