[rt-users] undoing a ticket merge or splitting a ticket
brett.sheffield at gladsoft.net
Fri Aug 25 06:44:42 EDT 2006
I accidentally merged one ticket with the wrong numbered other ticket
(easy to do as I'm just keying a number into a freetext field on the
links page - I imagine in a busy helpdesk this could happen quite
often). Is there a simple way to undo this?
After googling this, searching through the wiki and the rt-users
archives I see lots of requests for a feature to 'split' tickets. eg. a
ticket containing more than one request needing to be split in two.
Whilst that would be nice, I think what I'm looking for is much simpler
- the ability to undo a merge.
I am running rt 3.4.2 on Ubuntu Breezy. Apache 2.0.54 & mysql 4.1.12.
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