[rt-users] CF Questions
todd at chaka.net
Thu Aug 31 10:39:03 EDT 2006
On Thu, Aug 31, 2006 at 09:52:15AM -0400, Hornet wrote:
> I added a CF that holds ticket closure codes. My question is, how do I
> make it mandatory to select a code before the status is changed to
> close and make it so no matter how you close the ticket (jumbo, batch,
> single), it must be filled out? My first idea is to make a custom CGI
> that holds the codes and then uses the CLI tool to update and close
> the ticket.
You need to hack the RT API so tht RT::Ticket::SetStatus checks
that the CF is set before it closes the ticket. You may still run
into trouble if the web UI updates ticket status before it
updates custom fields...
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