[rt-users] Multiple Email Addresses

John Arends jarends at uiuc.edu
Thu Nov 30 11:23:59 EST 2006


I installed this but it as if it isn't there. The User_Vendor.pm file is 
present with the user merge code, and if I look at the source of 
Modify.html, the changes have been made to add code related to the merge 
function.

There is no option to merge users though.

Jesse Vincent wrote:
> 
> 
> On Wed, Nov 29, 2006 at 03:47:37PM -0500, Garret Huntress wrote:
>> Next question:
>>
>> Lets say you've had this problem for over a year, and you're users  
>> table is filled with duplicates.  Is there any easy way to either  
>> merge these duplicate users or delete the duplicates?
> 
> http://search.cpan.org/~jesse/RT-Extension-MergeUsers-0.02/
> 
>> -Garret
>>
>> On Nov 29, 2006, at 3:24 PM, Bob Goldstein wrote:
>>
>>>> Do you all have any creative solutions for dealing with multiple  
>>>> email
>>>> addresses from the same person so you don't end up with two user
>>>> accounts per person? I see situations where someone has their email
>>>> client misconfigured so they send mail out as
>>>> username at mail.organization.com when most of the time they are
>>>> username at organization.com
>>> in RT_SiteConfig.pm see:
>>>
>>> CanonicalizeEmailAddressMatch
>>> CanonicalizeEmailAddressReplace
>>> CanonicalizeOnCreate
>>>
>>> That at least lets you map various email addresses to one address,
>>> if you can do it with generic regexps.
>>>
>>> In my case, this would squeeze  bobg at tigger.uic.edu, bobg at uic.edu,  
>>> bobg at icarus.cc.uic.edu, etc.
>>> But no relation to bobg at aol.com.  And of course, an append to a  
>>> ticket
>>> only goes to a single address.
>>>
>>> In my case, we go a small step further, becuase the cannonical  
>>> mail address here
>>> is related to the web logon, so when an account gets created,
>>> either by web or email, both web and email parts of the account  
>>> are done right.
>>>
>>>    bobg
>> -- 
>> Garret W. Huntress
>> System Administrator / System Developer
>>
>> Geophysical Laboratory
>> Carnegie Institution of Washington
>> 5251 Broad Branch Road, NW
>> Washington, DC 20015
>>
>> Email: ghuntress at ciw.edu
>> Phone: (202)-478-8973
>> AIM: Garret Huntress
>>
>>
>>>>
> 
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