[rt-users] 3.6.1 Ticket Priority never changes

Roy El-Hames rfh at pipex.net
Mon Oct 2 05:27:03 EDT 2006


Have you set up any cron jobs to decrease these priorities  .. it does 
n't just happen ..look at rt-crontool.
Regards;
Roy

Farrell,Bob wrote:
> In each Queue, I have the Priority set to start at 10 ( or lower ) and
> end at 0. I then have the Ticket should be completed in set to 10 days.
>
>  
>
> I have tried it with different params, and still no luck.
>
>  
>
> This is not a HUGE deal, because my team knows that ALL tickets are
> important, etc., but prioritizing them is a great feature.
>
>  
>
> Thank you for your response.
>
>  
>
> Bob
>
>  
>
> From: Torsten Brumm [mailto:torsten.brumm at googlemail.com] 
> Sent: Monday, October 02, 2006 2:55 AM
> To: Farrell,Bob
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] 3.6.1 Ticket Priority never changes
>
>  
>
> Can you go more into detail? How have you set up the Priority Change?
>
> 2006/10/2, Farrell,Bob <farrellb at studentsonly.com>:
>
> All,
>
>                 Any place I may have missed in configuration to allow
> the priority of tickets to actually function?
>
> Everything works great, except it appears the ticket priority is not
> moving at all.
>
>  
>
> Thanks in advance.
>
>  
>
> Bob Farrell
>
>
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