[rt-users] RT 3.6.1 - manipulating "n" highest priority ownedtickets/newest tickets querie

Jared Hanks jmhanks1373 at hotmail.com
Mon Oct 2 17:12:37 EDT 2006


Nevermind.  I'm just a moron.  I didn't see the "Edit" link by the title of 
the search subject.  I was able to easily change the search to what I needed 
it to be.

Thanks.


>From: "Jared Hanks" <jmhanks1373 at hotmail.com>
>To: rt-users at lists.bestpractical.com
>Subject: [rt-users] RT 3.6.1 - manipulating "n" highest priority 
>ownedtickets/newest tickets querie
>Date: Sun, 01 Oct 2006 13:03:41 -0700
>
>I recently updgraded to RT 3.6.1 from 3.4.3.  I am having a bit of trouble 
>getting the 3.6.1 to look the way 3.4.3 does for the homepage.  I have 
>created custom statuses, but on the "Home page" the queries for "'highest 
>priority tickets I own" and "newest unowned tickets" don't have these 
>custom statuses.  How can I change this so the queries will show the custom 
>statuses and not just new/open/stalled?
>
>Also, I have a query to return the top 'n' tickets in my department and 
>would like to add it to the home page.  I have put this query in 
>Elements/MyRT but the query doesn't show up, only the title of the query.  
>I am able to click on the title of the query and have it return the results 
>i want, but I would like the query to show up on the Home page like the 
>"Highest priority tickets" and "newest unowned" queries.
>
>Any help is greatly appreciated.
>
>Thanks,
>Jared
>
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