[rt-users] $rtname and $Organization

Ryan Hardester ryan.hardester at ci.tracy.ca.us
Mon Oct 2 18:30:38 EDT 2006


I believe $rtname is what ends up in the []'s with the ticket number. If
you change it mid stream RT won't match replies to existing tickets
after the change. I believe there was another setting in the config file
to account for that if need be.

--Ryan

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Helmuth
Ramirez
Sent: Monday, October 02, 2006 3:30 PM
To: David Chandek-Stark; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] $rtname and $Organization

I'm curious about this as well.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of David
Chandek-Stark
Sent: Monday, October 02, 2006 4:59 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] $rtname and $Organization

The comments in RT_Config.pm indicate that $rtname and $Organization
should be set to your domain. We initially set them to the name of our
organization instead of our domain. The comment for $rtname implies that

bad things could happen if it is changed after first set. What am I
risking breaking if I change it to our domain?

Thanks,
David

RT 3.6.1
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