[rt-users] Hints for two RT systems interconnection

Jiri Dlouhy jiri.dlouhy at sxg.cz
Tue Oct 10 14:11:44 EDT 2006


Yes, this seems to be very usefull.

Thank you

Dlouhan


Jesse Vincent wrote:
> You might also want to have a look at:
>
> http://search.cpan.org/~kevinr/RT-Extension-ExtractSubjectTagOnTransaction-0.01/
>
>
> On Sun, Oct 08, 2006 at 05:56:34PM -0700, Phanoko wrote:
>   
>> I created a queue called 'NOC-Vendor' and when we have
>> to do what you are talking about we just open the
>> ticket there and change the requestor email address to
>> support at dell.com or whatever.  Seems to handle what we
>> need rather nicely. 
>>
>> --- Jiri Dlouhy <jiri.dlouhy at sxg.cz> wrote:
>>
>>     
>>> Hi all,
>>>
>>> is there anybody who can provide me some tips or own
>>> experiences related
>>> to interconnection of two independent RT systems via
>>> email interface?
>>>
>>> The reason behind is that we are going to use RT
>>> (it's really cool piece
>>> of SW) and we are responsible for technical support.
>>> Our
>>> customers/requestors, which will send us the
>>> requests, have sometimes
>>> RT as well thus they don't want to send the tickets
>>> to our RT directly
>>> but via their RT.
>>>
>>> Thank you in advance
>>>
>>> Dlouhan
>>>
>>>
>>>
>>>
>>>
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>>>
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>
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