[rt-users] One requirement for RT notifications

Odhiambo Washington wash at wananchi.com
Sat Oct 21 09:58:00 EDT 2006


Hello All,

I need to implement a request my users have raised regarding RT. 
These are mainly to do with scrips, templates and display.
My RT instance has been running so smoothly that my grasp of these 
things has somehow faded ;)

I have been asked to modify RT to achieve the following:

1. Whenever a ticket is assigned to a user by our RT mistress, the new 
   owner is notified by e-mail. However, the new owners would like the
   contents of the ticket within the notification mail. Currently, they
   receive something like this:

<cut>
From: JohnDoe via RT <XXXX at wananchi.com>
To: wash at wananchi.com
Date: Wed, 18 Oct 2006 15:28:43 +0300
Subject: [domain.tld #49113] Else Thing Some Subject


Wed Oct 18 15:28:42 2006: Request 9113 was acted upon.
Transaction: Given to wash by JohnDoe
       Queue: info
     Subject: Else Thing Some Subject
       Owner: wash
  Requestors: customer at domain.tld
      Status: open
 Ticket <URL: http://rt.wananchi.com/Ticket/Display.html?id=49113 >


This transaction appears to have no content

<cut>

My scrip for this is:

On Owner Change Notify Owner with template Transaction

My "Transaction" template has a last line: {$Transaction->Content()}


Q: Why could it be failing to pull the ticket content?



        cheers
       - wash 
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