[rt-users] Search Builder problems
KFCrocker at lbl.gov
Tue Oct 24 15:27:22 EDT 2006
What are the status's of those tickets? I believe that Deleted tickets
don't show in a search, unless when searching by ticket #.
J.D. Meek wrote:
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> I have a REALLY strange problem going on.
> There are a few tickets in the database that cant be located with Query
> Builder and don't show up on the quick search results page for the
> queue. It also doesn't show up if I do a Query Builder search on
> I can enter the ticket number in the Simple Search box and the ticket
> will display but if I enter the ticket subject I get nothing.
> I have checked the contents in the tickets table and nothing looks out
> of place.
> Here is a quick rundown of the system...
> RT-3.6.1 on FreeBSD 6.1 under apache, fastcgi talking to postgres 7.4.13
> on remote machine.
> I am attaching the contents of the system configuration page.
> Any suggestions would be appreciated.
> J.D. Meek
> Sr. Systems Administrator
> Edgenet Inc.
> jdmeek at edgenet.com
> Office: 615.237.3820
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> IBM eServer Certified Specialist
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