[rt-users] Search Builder problems

J.D. Meek jdmeek at edgenet.com
Tue Oct 24 15:47:54 EDT 2006


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Both were new.  I opened one of them and checked the search again to
test and it still doesn't show up.

Thanks.

J.D.

- -----Original Message-----
From: Kenneth Crocker [mailto:KFCrocker at lbl.gov] 
Sent: Tuesday, October 24, 2006 2:27 PM
To: J.D. Meek
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Search Builder problems

J.D.


	What are the status's of those tickets? I believe that Deleted
tickets don't show in a search, unless when searching by ticket #.


Kenn
LBNL

J.D. Meek wrote:
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> I have a REALLY strange problem going on.
>  
> There are a few tickets in the database that cant be located with
Query
> Builder and don't show up on the quick search results page for the
> queue.  It also doesn't show up if I do a Query Builder search on
> id=<ticketnumber>.  
> 
> I can enter the ticket number in the Simple Search box and the ticket
> will display but if I enter the ticket subject I get nothing.
> 
> I have checked the contents in the tickets table and nothing looks out
> of place.
> 
> 
> Here is a quick rundown of the system...
>  
> RT-3.6.1 on FreeBSD 6.1 under apache, fastcgi talking to postgres
7.4.13
> on remote machine.
>  
> I am attaching the contents of the system configuration page. 
> 
> Any suggestions would be appreciated.
> 
> J.D. Meek
> Sr. Systems Administrator
> Edgenet Inc.
> jdmeek at edgenet.com
> Office: 615.237.3820
> Cell: 615.438.9551
> Fax: 615.371.3023
> 
> IBM eServer Certified Specialist
>  
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