[rt-users] Access tickets and receive replies without web access
vadud3 at gmail.com
Tue Aug 26 11:57:50 EDT 2008
Ok in scrip section of the queue, that I am interested in, I am trying
to create a new scrip.
Condition: On Create
Action: Notify AdminCCs
Template: Global Template: Autoreply
I put myself in the AdminCC group so I can get an email for any ticket
Now if I set the `Action:' to "User Defined" I will just need to
fill up the box "Custom action preparation code:" correct?
What would be simple code I can put there so I (me at here.com) can
receive an email when
a ticket gets created?
I am looking at http://wiki.bestpractical.com/view/WriteCustomAction
but still not sure how to
achieve it with really simple code.
I also am looking at the RT Essentials Book on Scrip chapter (chp 6)
and not able to fig out what
would be a simple line to code for the user defined action to be
notified on ticket create
Any help would be appreciated
On Mon, Aug 25, 2008 at 12:00 PM, Asif Iqbal <vadud3 at gmail.com> wrote:
> I am using RT 3.4.5
> On Mon, Aug 25, 2008 at 11:59 AM, Asif Iqbal <vadud3 at gmail.com> wrote:
>> I won't have access to our ticket system through web for next about a month.
>> I am looking for a way to receive all the replies that a new ticket
>> generates for the requestor
>> short of continuosly running the rt from cli to generate the new ticket list.
>> As far actually working on ticket I should be able to use the rt cli
>> and my mua mutt.
>> Asif Iqbal
>> PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
> Asif Iqbal
> PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
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