[rt-users] selectowner right?

d tbsky tbskyd at gmail.com
Sun Feb 8 01:00:20 EST 2009


hi:
   thanks for the hint. i will try that!!

Regards,
tbskyd

2009/2/7 Kenneth Crocker <KFCrocker at lbl.gov>:
> dtbsky,
>
>
>        I'm not sure if you can stop them from seeing the drop-down without a
> change to the basic RT code. However, you can "re-set" the owner to "Nobody"
> with a "on-create" scrip. That will at least "undo" what they did. Hope this
> helps.
>
>
> Kenn
> LBNL
>
> On 2/6/2009 1:17 AM, d tbsky wrote:
>>
>> hi:
>>   i have a queue which has rights below for user-group:
>>
>>   CreateTicket
>>   SeeQueue
>>   ShowTicket
>>
>>   and there is admin-group which has all the rights for the queue.
>>
>>   when user creates a ticket, he can use the "owner" drop down list
>> to see the admin-group users and assign owner. i don't want user-group
>> to do this. can i prevent them seeing the "owner" list (or only see
>> nobody in the list)? i hope user-group can only create ticket, not
>> assign the owner. can this be done?
>>
>>   thanks for help!!
>>
>> Regards,
>> tbskyd
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a
>> copy at http://rtbook.bestpractical.com
>>
>
>



More information about the RT-Users mailing list