[rt-users] tickets created in RT don't line-wrap?

Jesse Vincent jesse at bestpractical.com
Wed Feb 11 12:16:23 EST 2009




On Tue 10.Feb'09 at 18:08:32 -0800, Jo Rhett wrote:
>
> On Feb 10, 2009, at 5:33 PM, Jesse Vincent wrote:
>> If I:
>>    - Turn off the HTML composer
>>    - Turn off hard wrapping in the plain-text composition window
>>    - Go into my preferences and set RT to show plain text mail in a
>>      monospace font (inside a <pre>, essentially)
>>
>> Then yes, RT will not wrap the content of your message.
>>
>> I'm not really sure how much of a bug I consider that.
>
>
> Perhaps a documentation bug?  There actually isn't much RT documentation 
> saying "these are the settings we expect to work best for most people"
>
> You haven't even told me what this setting is...
>>    - Go into my preferences and set RT to show plain text mail in a
>>      monospace font (inside a <pre>, essentially)
>

Click "Preferences"
Scroll down to the "Ticket Display" section.

You're looking for "Use Monospace Font"

http://www.grabup.com/uploads/ea9bbd8f14b00d950ce86cd25a080989.png

It has the help text: "Use fixed-width font to display plaintext messages"

>
> I'd be fine to disable this if it's not what you expect/test for/etc.   
> Just tell me what setting this is.
>
> -- 
> Jo Rhett
> Net Consonance : consonant endings by net philanthropy, open source and 
> other randomness
>
>

-- 
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