[rt-users] Create standard request forms with RT
bertignac at gmail.com
Sat Feb 14 06:12:14 EST 2009
On Fri, Feb 13, 2009 at 11:00 PM, Jerrad Pierce
<jpierce at cambridgeenergyalliance.org> wrote:
> On Fri, Feb 13, 2009 at 16:24, L B <bertignac at gmail.com> wrote:
>> I don't use custom fields because :
>> - I don't want users to log in the self service to create requests
>> - I don't want to create custom fields per queue (especially
>> mandatory ones) because the DNS queue can be used to request a new DNS
>> entry, but also to report DNS problems or ask anything related to DNS.
>> We can use web pages, but it's more or less creating a kind of portal.
>> Do you have a technology/framework recommendation to do this ?
> Your reasons for "not using CFs" do not preclude them. As before,
> REST or commands by email. Simply make them optional in RT (not ideal),
> and use your front-end to require values as necessary.
I can do that, but it doesn't solve my original problem : which frontend ?
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