[rt-users] Automatic Ticket Creation based on CustomFields

Tom Lahti toml at bitstatement.net
Thu Mar 19 14:34:05 EDT 2009


hanane ourdani wrote:
> Hi everyone,
> 
> Please is there a way to generate ticket automaticlly when i chose a value
> of a custom field in an other ticket.

You can write a new scrip that happens on condition "On Transaction" and do
my $TicketObj = RT::Ticket->new( $session{'CurrentUser'} );
somewhere in the scrip.

I don't write many scrips so others can provide more details if you need them.

-- 
-- ============================
   Tom Lahti
   BIT Statement LLC

   (425)251-0833 x 117
   http://www.bitstatement.net/
-- ============================



More information about the RT-Users mailing list