[rt-users] Automatic Ticket Creation based on CustomFields

Tom Lahti toml at bitstatement.net
Thu Mar 19 14:34:05 EDT 2009

hanane ourdani wrote:
> Hi everyone,
> Please is there a way to generate ticket automaticlly when i chose a value
> of a custom field in an other ticket.

You can write a new scrip that happens on condition "On Transaction" and do
my $TicketObj = RT::Ticket->new( $session{'CurrentUser'} );
somewhere in the scrip.

I don't write many scrips so others can provide more details if you need them.

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   Tom Lahti
   BIT Statement LLC

   (425)251-0833 x 117
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