[rt-users] RTFM_TicketCreate unprivileged users cannot see Articles in RT self help portal
ghuber at pixel8networks.com
Fri Mar 20 18:38:29 EDT 2009
Has anyone any experience on this? Please help if possible :-)
From: Gregor Huber
Sent: Wednesday, March 18, 2009 7:14 PM
To: 'RT-Users at lists.bestpractical.com'
Subject: RTFM_TicketCreate unprivileged users cannot see Articles in RT self help portal
Sorry to bother. I think this might be user error since I did not see much posted under this subject. Help would be appreciated.
Summary: Installed RTFM. I can see RTFM and add articles as privileged user. An unprivileged user cannot see RTFM articles after enabling RTFM_TicketCreate.
Have RTFM 2.4.1 & RT 3.8.2
Enabled Set(#RTFM_TicketCreate, 1) in /var/www/html/rt3/local/plugins/RT-FM/RTFM_Config.pm (did not work)
Enabled Set(#RTFM_TicketCreate, 1) in /var/www/html/rt3/etc/RT_SiteConfig.pm (saw this as possible solution)
Put debug line "system echo hello > /tmp/test" into RTFM_Config.pm and verified file was being hit.
Added ShowArticle in http://rt ->RTFM->Configuration->Global->Group Rights -> Unprivileged -> ShowArticle
After each step above I did do the following:
Rm -rf /var/www/html/rt3/var/mason_data/*
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