[rt-users] Creating Tickets from Emails
TSwart at christa.com
Tue Mar 24 11:51:49 EDT 2009
I have installed fetchmail and configured it as per this guide:
When I send an email to the address I have set up in exchange RT doesn't
receive it and when I send an email directly to the email of RT I get an
Undeliverable Message error. I'm running RT on Ubuntu 8.10.
From: John Arends [mailto:jarends at illinois.edu]
Sent: Monday, March 23, 2009 5:15 PM
To: rt >> "rt-users at lists.bestpractical.com"
Subject: Re: [rt-users] Creating Tickets from Emails
Swart, Tom wrote:
> I have setup RT 3.6 on Ubuntu 8.10 and I am able to access the web
> interface. I'm trying to setup the ability to email RT to create a
> ticket. I have the aliases created for the queues. I was wondering how
> to configure RT to pull the emails for a exchange 2003 server?
The easiest thing is to set up an alias on your exchange server that
sends mail to your RT server.
helpdesk at my.org -> helpdesk at rt.my.org
Or just train your users to email helpdesk at rt.my.org
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