[rt-users] Strip the requestor

Christian Loos cloos at netcologne.de
Thu Jan 5 06:01:55 EST 2012


$self->TicketObj->DeleteWatcher(
   Type => 'Requestor',
   Email => 'Randy.Black at Buckle.com',
   Silent => 1);

Omit the Silent if you want an History entry.

-Chris

Am 04.01.2012 23:10, schrieb Randy Black:
> Anyone?
>
> Need to strip the requestor on create for a specific queue.
>
> Thanks,
>
> Randy
>
> *From:*rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Randy Black
> *Sent:* Wednesday, January 04, 2012 2:01 PM
> *To:* rt-users at lists.bestpractical.com
> *Subject:* [rt-users] Strip the requestor
>
> I need to strip the requestor from tickets belonging to a queue. How do
> I do that?
>
> This seems to not be working:
>
> my $newqueue = "Contact\ Us";
>
> my $newrequestor = "nobody";
>
> my $T_Obj = $self->TicketObj;
>
> $RT::Logger->info("Auto assign ticket #". $T_Obj->id ." to queue #".
> $newqueue );
>
> my ($status, $msg) = $T_Obj->SetQueue($newqueue);
>
> unless ($status) {
>
> $RT::Logger->warning("unable to set new queue: $msg");
>
> return undef;
>
> }
>
> $RT::Logger->info("Auto assign ticket #". $T_Obj->id ." to user #".
> $newrequestor );
>
> my ($status, $msg) = $self->TicketObj->SetRequestor( $newrequestor );
>
> unless( $status ) {
>
> $RT::Logger->error( "Impossible to assign the ticket to $newrequestor:
> $msg" );
>
> return undef;
>
> }
>
> return 1;
>
>
>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston — March 5&  6, 2012



More information about the rt-users mailing list