[rt-users] Unassigning tickets does not work
rt-users at thefreecat.org
Wed Mar 7 07:22:08 EST 2012
Just a quick follow-up for the record.
Problem was my fault : I have a scrip modifying a ticket owner as soon as
someone "works" on the ticket.
There are exceptions, like when the owner is changed.
But RT4 changed the way the transaction stores this owner change :
RT3: Type='Give', Field='Owner'
RT4: Type='Set', Field='Owner'
Hope this helps.
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