[rt-users] Some CFs display on ticket and update pages but not in query builder

Ruslan Zakirov ruz at bestpractical.com
Thu Mar 22 07:55:34 EDT 2012

On Thu, Mar 22, 2012 at 01:42, Michael Steen <michael.steen at livetext.com> wrote:
> Hello,
> We're running RT 3.8.9, and it appears I might have a permissions
> issue.  The way I've organized permissions might be a factor, so I'll
> explain in brief.  The user is in "usergroupa," the queue level
> SeeCustomField and ModifyCustomField group rights are granted to
> "rightsgroup1" usergroupa is a member of rightsgroup1.
> The strange thing is that some of the CF's show up in the Add Criteria
> box, but some do not.  Previously, the Everybody group had
> SeeCustomField right globally, so we hadn't noticed this until I
> removed that.  Has anyone seen this before?

This was discussed several times recently.

> Thanks,
> Mike

Best regards, Ruslan.

More information about the rt-users mailing list