[rt-users] Create a scrip in RT 4
van.howell at lcu.edu
Thu Mar 22 16:58:57 EDT 2012
I am very new to RT, We are running on RT 4.0.5
I have OpenNMS setup to notify RT using the RT notification module in OpenNMS. It is working great.
All of my OpenNMS notifications are created in a single queue called NMS.
I want to be able to redirect those tickets to different queues based on the subject line.
I have no Idea what I am doing.
Could someone help me with some sample code and how to implement it in RT4?
Say for instance I receive a ticket from OpenNMS with the subject line that contains the words "Paper Jam"
I want this to go to my queue called "Printer/Copier/Scannner"
How would I set this up in RT 4
Here is an example of a ticket that came from OpenNMS.
X-Mailer: MIME-tools 5.502 (Entity 5.502)
From: opennms at lcu.edu
Subject: Paper Jam
There is Paper jamed in the copier/printer: Copy Rm 6030
Lubbock Christian University
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