[rt-users] Create a scrip in RT 4
falcone at bestpractical.com
Thu Mar 22 17:42:48 EDT 2012
On Thu, Mar 22, 2012 at 08:58:57PM +0000, Howell, Van wrote:
> I am very new to RT, We are running on RT 4.0.5
> I have OpenNMS setup to notify RT using the RT notification module in OpenNMS. It is working
> All of my OpenNMS notifications are created in a single queue called NMS.
> I want to be able to redirect those tickets to different queues based on the subject line.
> I have no Idea what I am doing.
> Could someone help me with some sample code and how to implement it in RT4?
> Say for instance I receive a ticket from OpenNMS with the subject line that contains the words
> "Paper Jam"
> I want this to go to my queue called "Printer/Copier/Scannner"
I'd probably use
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Size: 195 bytes
Desc: not available
More information about the rt-users